Senior Account Manager

🧡 About Alma

At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

👐 About the team

Our Account Manager team key role is to position Alma as a true business partner with our top merchants. In short, our Account Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.

You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.

Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.

This position is a permanent role, based in Paris. 

💼 About the job

In a nutshell, your key responsibilities will consist in:

• Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).
• Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.
• Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed.
• Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.

🧰 You will work with

• Salesforce
• Gong
• Aircall
• Dust
• SalesNavigator

🧩 About you

To succeed in this job

• You have ideally more than 5 years of relevant experiences (full-time permanent positions) in similar functions such as a Sales or an Account Manager / Shop manager in the Retail industry.
• We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow.
• You’re fluent in French and a full professional proficiency in English are mandatory. 
• Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.
• KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers!

And it will be nice if you also

• Demanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always deliver on your commitments.
• Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them successful.
• Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...)
• Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

🧘 What's in it for you?

• Join a growing company that's reshaping how merchants and consumers connect
• High ownership from day one, with real impact on business growth
• A fast-paced, entrepreneurial environment where your ideas and results matter
• The chance to help build a category and be part of something meaningful

🤑 Compensation & benefits

• Competitive salary based on 12 months
• Profit-sharing and employee savings plan
• Health insurance: 100% covered by Alma including family package
• Disability insurance: 100% covered by Alma
• Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities
• Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks.
• Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts)
• Meal vouchers: €10/day, 50% covered by Alma
• Mental health: free access to MindDay platform
• Paid time off: 25 days/year ****(+ additional paid leave granted for employees on executive contracts)
• Access to our Learning & Development Platform
• 2 weeks of full remote possible per year in summer
  
  

🎯 Interview Process

• Recruiter interview (30 min)
• Remote Hiring Manager interview (45 min)
• On-site/Remote Business Case Study presentation (60 min)
• On-site Final interview with the VP Sales (45 min) + Team Fit (45 min)
• Reference check

🌍 Diversity & Inclusion

At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.