Account Executive (Sales) – ServiceNow

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.

Today, ServiceNow is the AI control tower for business reinvention. Its AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500® work smarter, faster, and better.

ServiceNow is building an AI-native culture where technology and talent are unstoppable together—and they're just getting started. Join them to put AI to work for people.

Job Description

As an Account Executive, you will drive new business sales revenue through a SaaS licensing model. You will achieve this through strategic account planning, territory planning, prospect research, business development initiatives, and field-based sales activities within a defined territory, vertical, or set of target accounts.

Key Responsibilities

Sales & Account Management

• Generate new business sales revenue through a SaaS license model.

• Develop and maintain relationships with multiple C-suite stakeholders, including:

  • CFOs

  • CIOs

  • COOs

  • CDOs

• Manage client relationship mapping and align account strategies across internal teams.

• Lead and coordinate a broad virtual team, including:

  • Solutions Consultants

  • Solution Specialists

  • Customer Success resources

  • Partners

  • Marketing teams

Customer Engagement

• Serve as a trusted advisor by understanding customer business objectives and IT strategies.

• Advise customers on how ServiceNow solutions can support and accelerate their IT roadmaps.

• Identify and engage the appropriate specialists and support resources at key stages of the sales cycle.

Qualifications

To be successful in this role, you should have:

Required Experience

• 10+ years of experience in software sales or solution sales.

• Proven ability to establish trusted relationships with current and prospective clients.

• Experience generating new business opportunities and negotiating complex deals.

• Strong track record of building and maintaining executive-level (C-suite) relationships.

• Consistent achievement of sales targets and quotas.

AI & Technology Skills

• Experience leveraging AI in work processes, decision-making, or problem-solving.

• Familiarity with:

  • AI-powered tools

  • Workflow automation

  • AI-driven analytics and insights

  • Evaluating AI’s impact on business functions and industries

Additional Skills

• Strong understanding of enterprise IT strategy and the broader technology landscape.

• Customer-first mindset with a collaborative “win as a team” approach.

• Willingness to travel up to 50%.

Additional Information

Work Personas

ServiceNow embraces a flexible and trust-based approach to work. Employees are assigned a work persona (flexible, remote, or in-office) based on the nature of their role and work location.

To determine eligibility for a specific work persona, ServiceNow may verify the distance between an employee’s primary residence and the nearest ServiceNow office through a third-party service.

Equal Opportunity Employer

ServiceNow is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to:

• Race

• Color

• Religion

• Creed

• Sex

• Sexual orientation

• National origin

• Nationality

• Ancestry

• Age

• Disability

• Gender identity or expression

• Marital status

• Veteran status

• Any other protected characteristic under applicable law

Qualified applicants with arrest or conviction records will also be considered in accordance with applicable legal requirements.

Accommodations

ServiceNow is committed to creating an accessible and inclusive hiring experience.

Candidates requiring reasonable accommodation during the application process, or those unable to use the online application system, may request assistance by contacting:

globaltalentss@servicenow.com

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), employment may be contingent upon obtaining the necessary export licenses or government approvals.

Source: ServiceNow Job Posting (2026)
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