Junior Customer Success Manager

Company: Sumsub

About Sumsub

Sumsub is a leading full-cycle verification platform that enables organizations to achieve scalable compliance while accelerating business growth.

The platform provides solutions for:

• Identity Verification (KYC)

• Business Verification (KYB)

• Ongoing Monitoring

• Fraud Prevention

• Compliance Management

With customizable workflows and no-code configuration capabilities, Sumsub serves more than 4,000 clients worldwide, including major organizations across fintech, crypto, payments, gaming, telecommunications, and digital services.

Trusted customers include:

• Bitpanda

• Wirex

• Avis

• Bybit

• Vodafone

• Duolingo

• Kaizen Gaming

• TransferGo

Role Overview

Sumsub is looking for a Junior Customer Success Manager to build, maintain, and strengthen relationships with customers while ensuring they achieve maximum value from the platform.

This role combines:

• Customer Success

• Account Management

• Client Training

• Product Adoption

• Stakeholder Management

You will act as the customer's advocate internally while helping clients successfully adopt and expand their use of Sumsub's solutions.

Key Responsibilities

Customer Relationship Management

• Manage customer relationships across:

  • Technical topics

  • Business objectives

  • Product adoption

• Build and maintain strong relationships with key client stakeholders.

• Develop trusted advisor relationships with customer teams.

• Support customers in achieving their business goals.

Customer Growth & Success

• Identify opportunities for account growth and expansion.

• Detect potential risks, challenges, or obstacles early.

• Proactively recommend solutions and best practices.

• Help maximize customer value and long-term success.

Product Adoption & Enablement

• Deliver customer training sessions and webinars.

• Introduce clients to new platform features and capabilities.

• Support feature adoption and product engagement.

• Guide customers through new feature releases and updates.

Customer Advocacy

• Gather customer feedback and communicate insights internally.

• Represent customer needs and priorities across the organization.

• Contribute to improving customer experience and product development.

Cross-Functional Collaboration

Work closely with:

• Sales Teams

• Solution Architects

• Partners

• Product Management

• Legal Teams

• Marketing Teams

Act as the voice of the customer and ensure alignment across all stakeholders.

Candidate Profile

Experience

Previous experience in one or more of the following roles:

• Customer Success Manager

• Account Manager

• Business Development Manager

Preferably within:

• Cryptocurrency

• FinTech

• Payments

• RegTech

• SaaS Technology

Technical & Industry Knowledge

Preferred

• Basic understanding of:

  • KYC (Know Your Customer)

  • Identity Verification

  • Compliance Processes

  • Fraud Prevention

Industry experience within compliance, fintech, or crypto environments is highly desirable.

Communication Skills

• Advanced English proficiency.

• Strong verbal and written communication skills.

• Ability to build relationships with both technical and business stakeholders.

• Comfortable delivering customer training sessions and webinars.

Analytical Skills

• Strong analytical and problem-solving abilities.

• Ability to identify opportunities and risks.

• Data-driven approach to customer management.

Tools

• Proficiency with:

  • Google Sheets

  • Microsoft Excel

Personal Attributes

Successful candidates will demonstrate:

• Proactive mindset.

• Customer-centric approach.

• Strong organizational skills.

• Curiosity and willingness to learn.

• Ability to work independently in a remote environment.

• Collaborative attitude and teamwork.

What Sumsub Offers

Remote-First Culture

• Fully remote-first organization.

• Freedom to work from the location that suits you best.

• No mandatory office attendance.

• Optional access to offices and coworking spaces in some locations.

Flexible Working

• Flexible schedules with no strict 9-to-5 requirement.

• Focus on productivity and collaboration rather than fixed working hours.

Time Off & Well-Being

• Birthday leave.

• 10 personal days per year.

• 7 paid sick days without paperwork.

• Additional time off during Christmas and New Year holidays.

• Strong emphasis on work-life balance.

Career Development

• Personal development plans.

• Clear performance goals and feedback processes.

• Access to learning and professional development opportunities.

• Sponsorship for role-specific events and industry conferences.

Global Environment

• Work with colleagues and customers across multiple countries and time zones.

• Exposure to international projects and global business operations.

Equipment & Tools

• Access to the hardware and software required for success in the role.

Team Culture

• Inclusive, collaborative, and supportive environment.

• Regular fully funded team offsites and company gatherings.

• Strong emphasis on diversity, individuality, and innovation.

Recruitment Process

1. Talent Acquisition Screening

2. Assignment / Assessment

3. Hiring Manager Interview

4. Final Interview

Ideal Candidate Profile

The successful candidate will demonstrate:

Customer Success Skills

• Client Relationship Management

• Customer Retention

• Customer Advocacy

• Stakeholder Management

• Product Adoption

Business Skills

• Account Management

• Growth Opportunity Identification

• Risk Management

• Cross-Functional Collaboration

Industry Knowledge

• FinTech

• Crypto

• Payments

• Compliance

• KYC / Identity Verification

Personal Strengths

• Proactive communication

• Analytical thinking

• Customer empathy

• Continuous learning mindset

• Strong ownership and accountability

Key Skills for an English CV

• Customer Success Management

• Account Management

• Client Relationship Management

• Customer Retention

• Product Adoption

• Customer Onboarding

• Stakeholder Management

• Customer Training

• Webinar Delivery

• FinTech

• Cryptocurrency

• Payments

• KYC

• Compliance

• Identity Verification

• SaaS

• Customer Advocacy

• Risk Identification

• Cross-Functional Collaboration

• Excel / Google Sheets