Junior Customer Success Manager

Company: Paynovate
Location: Versailles, France (Hybrid)

About Paynovate

Paynovate is a Belgium-based fintech company with offices in France and the United Kingdom and a team of more than 80 professionals dedicated to making payments smarter, safer, and simpler.

As a licensed Electronic Money Institution (EMI), Paynovate provides innovative payment solutions that meet the highest regulatory and compliance standards. The company is experiencing rapid growth and fosters a culture where initiative, ownership, and results are valued.

Role Overview

Paynovate is seeking a Junior Customer Success Manager to join its French office in Versailles.

In this role, you will manage a portfolio of B2B clients, ensuring they maximize the value of Paynovate's payment solutions while building long-term partnerships and contributing to customer retention and growth.

You will serve as the bridge between customers and internal teams, helping clients navigate their lifecycle with Paynovate and ensuring an exceptional customer experience.

Key Responsibilities

Customer Success & Account Management

• Manage a portfolio of B2B clients and act as their primary point of contact.

• Ensure a smooth transition from Sales to Customer Success during handover and post go-live phases.

• Conduct regular follow-ups to maintain high levels of customer satisfaction.

• Build trusted, long-term relationships with clients.

• Develop a deep understanding of customer businesses, objectives, and challenges.

• Anticipate client needs and proactively recommend solutions.

Customer Engagement & Coordination

• Organize and lead regular meetings with key clients.

• Coordinate internally with relevant teams to ensure efficient issue resolution.

• Support customers throughout their lifecycle with Paynovate.

• Work closely with Compliance and Operations teams during onboarding, account changes, and other lifecycle events.

• Track customer requests and ensure timely escalation and resolution when necessary.

Customer Retention & Product Adoption

• Drive customer satisfaction and product adoption.

• Monitor account health and identify potential risks.

• Support customer retention initiatives.

• Contribute to achieving customer success KPIs, including:

  • Customer satisfaction

  • Response times

  • Product adoption

  • Account health indicators

Growth & Expansion Opportunities

• Identify upselling opportunities within existing accounts.

• Introduce new products and services that align with customer needs.

• Collaborate with Product, Sales, and Operations teams to prepare:

  • Commercial proposals

  • Quotes

  • Customized offers

• Participate in strategic customer meetings to discuss future initiatives and strengthen partnerships.

Cross-Functional Collaboration

Work closely with:

• Sales Teams

• Product Teams

• Compliance

• Operations

• Customer Support

Act as the customer's advocate while ensuring alignment with internal business objectives.

Candidate Profile

Experience

• Initial experience in:

  • Customer Success

  • Account Management

  • Client Relationship Management

Preferably within:

• Payments

• FinTech

• SaaS

• Technology Services

• IT Solutions

Industry Interest

• Strong interest in the payments industry.

• Eagerness to learn about financial technology and payment solutions.

• Ability to adapt to a rapidly evolving and regulated environment.

Communication Skills

• Fluent French and English (written and spoken).

• Strong interpersonal and relationship-building skills.

• Ability to establish credibility and trust with clients.

• Professional communication style suitable for B2B environments.

Technical & Organizational Skills

• Comfortable using CRM platforms.

• Experience with HubSpot is considered a strong advantage.

• Strong organizational and coordination skills.

• Ability to work effectively across multiple departments.

Personal Attributes

Successful candidates will demonstrate:

• Curiosity and willingness to learn.

• Customer-centric mindset.

• Resilience and problem-solving abilities.

• Proactive attitude.

• Strong sense of ownership.

• Team-oriented approach.

• Adaptability in a fast-growing environment.

What Paynovate Offers

Career Growth

• Opportunity to work in one of the most dynamic and rapidly evolving sectors: Financial Technology.

• Exposure to innovative payment solutions and industry-leading practices.

• Significant opportunities for professional growth and career advancement.

Impact & Ownership

• A role where your contributions have a direct impact on customers and business growth.

• Empowerment to take ownership of projects and initiatives.

• A culture that values initiative and accountability.

Team & Culture

• Collaborative and supportive work environment.

• Talented and motivated colleagues working toward a shared vision.

• Strong emphasis on innovation, learning, and continuous improvement.

Work Environment

• Modern and friendly workplace.

• Hybrid working model.

• Strong focus on work-life balance.

Compensation

• Competitive salary package aligned with market standards.

• Comprehensive benefits package.

Ideal Candidate Profile

The successful candidate will demonstrate:

Customer Success Skills

• Customer Relationship Management

• Customer Retention

• Customer Satisfaction

• Product Adoption

• Account Health Monitoring

Business Skills

• Account Management

• Upselling

• Opportunity Identification

• Stakeholder Management

• Cross-Functional Collaboration

Industry Knowledge

• Payments

• FinTech

• SaaS

• Electronic Money Institutions (EMI)

Personal Strengths

• Communication

• Curiosity

• Ownership

• Adaptability

• Problem Solving

• Resilience

Key Skills for an English CV

• Customer Success Management

• Account Management

• Client Relationship Management

• Customer Retention

• Customer Satisfaction

• Product Adoption

• Stakeholder Management

• FinTech

• Payments Industry

• SaaS

• CRM Management

• HubSpot

• Customer Onboarding

• Upselling

• Account Growth

• Cross-Functional Collaboration

• Compliance Coordination

• Operations Coordination

• B2B Client Management

• Customer Lifecycle Management