🔷 Kyriba — Customer Success Manager, EMEA (France)

La Défense, Paris · Hybrid (2x/week) · Fintech / SaaS Salary: €74,320 – €93,940 + Variable + LTI

About Kyriba

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. Kyriba serves 3,000+ customers worldwide, managing $15 trillion in payments annually.

Your Mission

As a Customer Success Manager, you'll be the strategic partner for finance leaders across your book of business. You'll drive adoption, retention and growth across a portfolio of complex accounts in France (and select EMEA markets), building deep executive relationships and delivering measurable business outcomes.

How You'll Contribute

Portfolio Management & Value Delivery

• Drive adoption of Kyriba's full solution suite to maximize customer value realization
• Establish success metrics, annual goals and KPIs with each customer
• Leverage data and tools to track, measure and deliver on those goals
• Forecast revenue risk and proactively plan across different markets

Executive Engagement & Relationships

• Facilitate executive meetings that measure progress and business impact
• Build broad, deep relationships across each customer account
• Facilitate Customer Advisory Councils and support board-level relationships
• Adapt approach to regional business practices and cultural preferences

Strategy & Growth

• Develop and document cross-functional account strategies in Customer Success Plans
• Identify expansion opportunities to grow Kyriba's footprint within accounts
• Collaborate with internal teams (sales, product, support) to drive customer outcomes

Operations & Excellence

• Manage multiple competing priorities across time zones and regions
• Exercise cultural sensitivity when working across diverse EMEA markets
• Travel: 20–30% for customer meetings and company events across France

What You Bring

• 5+ years in Customer Success, Account Management or Sales
• Strong knowledge of SaaS models and value-based engagement
• Solid business and financial acumen; treasury domain expertise is a plus
• Proven track record in client adoption, retention and growth
• Expert relationship-building, communication and stakeholder management skills
• Experience facilitating executive-level meetings and advisory boards
• Background working across international markets with cultural awareness

Language Requirements

• 🇬🇧 English: Fluent / Professional working proficiency
• 🇫🇷 French: Native proficiency

Location & Setup

• 📍 La Défense office — 2 days/week on-site
• 🌍 Primary coverage: France + select EMEA markets
• ⏰ Flexibility to accommodate customer meetings across EMEA time zones

Compensation & Benefits

Our Values

• Think Big & Constantly Innovate — Embrace change, challenge the status quo, drive progress
• Put Customers First — Deliver highest value with end-to-end care throughout the journey
• Act with Integrity — Honesty, accountability, respect and transparency in everything
• Work as One Team — Shared goals, shared successes, everyone at their best
• Strive for Excellence while Having Fun — Tackle challenges together, exceed expectations

Kyriba is proud to be an equal opportunity employer. All qualified applicants are considered regardless of sex, race, color, religion, disability, sexual orientation, or any other protected characteristic.