Customer Success Manager

Company: RusHour
Industry: FoodTech / SaaS

About RusHour

RusHour is a French FoodTech company transforming how restaurants operate to maximize their online success.

Today, the company supports more than 5,000 restaurants across Europe by providing a centralized platform that allows restaurants to manage all delivery and click-and-collect orders from a single tablet and printer.

RusHour envisions a future where restaurants operate multiple virtual brands from the same kitchen and efficiently serve customers within a 15–20-minute delivery radius. Joining RusHour means becoming part of a rapidly evolving restaurant technology sector and helping shape the future of online food ordering.

Role Overview

As a Customer Success Manager, you will play a key role in delivering an exceptional customer experience to restaurant partners by supporting them throughout their journey with RusHour's platform.

You will assist customers from onboarding through ongoing platform adoption, ensuring they receive the support, guidance, and solutions needed to maximize the value of RusHour's products and services.

As part of the Customer Success and Support team, you will contribute directly to customer satisfaction, retention, and business growth.

Key Responsibilities

Customer Onboarding & Adoption

• Support new restaurant partners throughout the onboarding process.

• Guide customers in the successful implementation and use of RusHour's platform.

• Ensure clients fully understand and adopt available tools and features.

• Provide training and assistance to help customers maximize platform value.

Customer Support & Relationship Management

• Deliver exceptional customer service and support to restaurant partners.

• Manage inbound customer inquiries and resolve issues efficiently.

• Create positive customer experiences through proactive communication and problem-solving.

• Build strong relationships with customers and act as a trusted point of contact.

Process Improvement & Documentation

• Contribute to documenting internal processes and best practices.

• Help improve onboarding workflows and customer journeys.

• Identify opportunities to increase operational efficiency and customer satisfaction.

• Share customer feedback to support continuous improvement initiatives.

Account Growth & Upselling

• Identify opportunities to introduce additional products or services that better meet customer needs.

• Support customer retention and long-term account growth.

• Contribute to revenue growth through consultative recommendations and solution-based selling.

Candidate Profile

Customer Success Skills

• Strong customer service orientation.

• Ability to build positive relationships with customers.

• Excellent problem-solving abilities.

• Commitment to delivering outstanding customer experiences.

Organizational Skills

• Strong organizational and time-management abilities.

• Comfortable working with customer data and following established processes.

• Detail-oriented and able to manage multiple priorities simultaneously.

Communication Skills

• Excellent verbal and written communication skills.

• Ability to explain technical solutions clearly and effectively.

• Comfortable interacting with a diverse range of customers and stakeholders.

Personal Qualities

The ideal candidate will demonstrate:

• Adaptability and flexibility.

• Proactive mindset.

• Curiosity and willingness to learn.

• Resilience and determination.

• Ability to take initiative and suggest improvements.

• Strong motivation to exceed objectives.

Industry Knowledge

Preferred (Bonus):

• Experience or familiarity with the restaurant, hospitality, food delivery, or FoodTech industries.

What RusHour Offers

Career Growth

• Opportunity to join an ambitious and fast-growing FoodTech company.

• Exposure to one of the fastest-evolving sectors in digital commerce and online ordering.

• Significant learning and development opportunities.

Impact

• Direct influence on restaurant performance and customer success.

• Ability to help businesses improve efficiency and grow revenue.

• Meaningful contribution to customer satisfaction and retention.

Product & Market

• Work with a leading SaaS platform in the restaurant technology industry.

• Exposure to a diverse portfolio of restaurant partners and industry stakeholders.

Compensation

• Attractive compensation package aligned with performance and business impact.

Ideal Candidate Profile

The successful candidate will demonstrate:

Customer Success Skills

• Customer Onboarding

• Customer Support

• Customer Retention

• Customer Satisfaction

• Relationship Management

Business Skills

• Upselling

• Account Growth

• Process Improvement

• Customer Journey Optimization

Personal Strengths

• Leadership

• Professionalism

• Teamwork

• Communication

• Problem Solving

• Adaptability

• Initiative

Key Skills for an English CV

• Customer Success Management

• Customer Onboarding

• Customer Support

• Customer Relationship Management

• Customer Retention

• Customer Satisfaction

• SaaS

• FoodTech

• Account Management

• Upselling

• Process Documentation

• Stakeholder Communication

• Problem Solving

• Team Collaboration

• Client Training

• Business Development Support

• Customer Experience Management

• Operational Excellence