Customer Success Manager (Enterprise)

Company: Stripe
Location: Hybrid (50% in-office)
Compensation: €101,900 – €152,900 OTE + Equity + Benefits

About Stripe

Stripe is a leading financial infrastructure platform that enables businesses of all sizes—from startups to global enterprises—to accept payments, increase revenue, and accelerate growth.

Millions of companies worldwide rely on Stripe's products to power online commerce and financial operations. Stripe's mission is to increase the GDP of the internet by creating economic infrastructure that enables businesses to thrive globally.

About the Customer Success Team

Customer Success Managers (CSMs) at Stripe own the post-sales relationship with enterprise customers, ensuring they maximize value from their investment in Stripe's platform.

The team plays a critical role in:

• Customer retention

• Product adoption

• Revenue expansion

• Customer satisfaction

• Strategic account growth

By partnering closely with customers, Customer Success Managers help drive business outcomes while contributing directly to Stripe's growth.

Role Overview

As a Customer Success Manager, you will manage a portfolio of enterprise customers and act as a strategic advisor throughout their lifecycle with Stripe.

You will help customers optimize payment performance, adopt new products, identify growth opportunities, and achieve their business objectives.

This role combines:

• Customer Success

• Strategic Account Management

• Payments Consulting

• Enterprise Relationship Management

• Revenue Retention

• Customer Growth

You will collaborate closely with Sales, Technical Account Managers, Product Teams, and Operations to deliver exceptional customer outcomes.

Key Responsibilities

Strategic Customer Management

• Manage a portfolio of enterprise customers.

• Develop strong relationships with key stakeholders across customer organizations.

• Drive overall account health and customer success.

• Ensure customers achieve measurable value from Stripe's solutions.

Customer Retention & Growth

• Support customer retention and renewal activities.

• Identify opportunities for account expansion and increased product adoption.

• Drive customer growth through strategic recommendations and partnership.

• Contribute to referrals and long-term customer loyalty.

Trusted Advisor & Payments Consultant

• Serve as a trusted advisor on payments strategy and product optimization.

• Deliver actionable insights related to:

  • Payment performance

  • Industry trends

  • Customer growth opportunities

• Help customers optimize their payment infrastructure and maximize business outcomes.

Executive Business Reviews

• Lead regular business reviews with enterprise customers.

• Align on strategic priorities and business objectives.

• Present:

  • Payment performance metrics

  • Product adoption insights

  • Product roadmap updates

  • Optimization recommendations

• Facilitate executive-level discussions and strategic planning sessions.

Customer Advocacy

• Represent customer needs internally.

• Share customer feedback and insights with:

  • Product Management

  • Engineering

  • Marketing

  • Support

  • Sales

• Help influence product innovation and customer experience improvements.

Cross-Functional Collaboration

Work closely with:

• Account Executives

• Technical Account Managers

• Product Teams

• Engineering

• Operations

• Customer Support

Ensure alignment between customer goals and Stripe's capabilities.

Candidate Profile

Experience

• 7+ years of experience in customer-facing roles.

• Strong background in:

  • Customer Success

  • Enterprise Relationship Management

  • Strategic Account Management

  • Consulting

  • Technical Account Management

• Experience working with large, global, and complex organizations.

Language Requirements

• Fluent French

• Fluent English

Strong communication skills in both languages are essential.

Business Acumen

• Strong understanding of business strategy and commercial drivers.

• Ability to understand customer objectives and translate them into actionable recommendations.

• Experience working with enterprise-level stakeholders and decision-makers.

Technical & Solution-Oriented Mindset

• Experience discussing technical products and solutions with customers.

• Ability to lead complex conversations and influence decision-making.

• Comfortable navigating both technical and business discussions.

Problem-Solving Skills

• Strong analytical and critical-thinking abilities.

• Proven ability to identify issues, evaluate options, and implement solutions.

• Comfortable working in fast-paced and evolving environments.

Preferred Qualifications

Executive Stakeholder Management

• Strong executive presence.

• Experience presenting to senior leadership teams.

• Ability to lead high-impact customer meetings and workshops.

Commercial Experience

• Experience supporting revenue growth and expansion initiatives.

• Track record of achieving targets or business objectives.

• Understanding of customer retention and commercial strategy.

Project & Program Management

• Experience managing large-scale projects or programs.

• Ability to coordinate multiple stakeholders and initiatives simultaneously.

• Strong organizational and time-management skills.

Conflict Resolution

• Experience managing challenging customer situations.

• Ability to de-escalate issues and drive successful outcomes.

• Strong customer advocacy skills.

Data-Driven Decision Making

• Comfortable analyzing customer data and performance metrics.

• Ability to identify trends and provide actionable recommendations.

• Strong attention to detail and operational rigor.

Work Environment

Hybrid Work Model

Most Stripe employees are expected to spend at least 50% of their working time in the office or with customers.

The model is designed to balance:

• Collaboration

• Learning

• Flexibility

• Customer engagement

Compensation & Benefits

On-Target Earnings (OTE)

€101,900 – €152,900

Compensation may include:

• Base Salary

• Performance Bonuses

• Sales Incentives (where applicable)

• Equity Awards

• Company Bonus Programs

Additional Benefits

• Equity participation

• Retirement plans

• Health insurance

• Wellness benefits

• Professional development opportunities

• Global career mobility

Ideal Candidate Profile

The successful candidate will demonstrate:

Customer Success Expertise

• Enterprise Customer Success

• Customer Retention

• Customer Expansion

• Strategic Account Management

• Customer Advocacy

Business Skills

• Executive Stakeholder Management

• Business Consulting

• Commercial Strategy

• Revenue Growth

• Relationship Management

Technical Skills

• Payments Technology

• SaaS Platforms

• Data Analysis

• Product Adoption

• Technical Solution Consulting

Personal Strengths

• Strategic Thinking

• Communication

• Problem Solving

• Influence

• Adaptability

• Collaboration

Key Skills for an English CV

• Customer Success Management

• Enterprise Account Management

• Strategic Account Management

• Customer Retention

• Revenue Expansion

• Customer Growth

• Executive Stakeholder Management

• Business Reviews

• Payments Industry

• FinTech

• SaaS

• Product Adoption

• Customer Advocacy

• Cross-Functional Collaboration

• Business Consulting

• Data Analysis

• Relationship Management

• Technical Account Management

• Enterprise Customer Success

• Commercial Strategy