Senior Customer Success Manager – Enterprise Transformation

Company: UiPath
Industry: Enterprise Software / Automation / AI
Languages: French & English
Level: Senior

About UiPath

UiPath is a global leader in automation and AI-powered enterprise software, helping organizations transform the way they operate through robotic process automation (RPA), intelligent automation, and emerging agentic AI technologies.

The company is committed to empowering organizations to achieve greater efficiency, innovation, and business value through automation at scale.

Role Overview

UiPath is seeking a Senior Customer Success Manager who can operate as a strategic transformation leader rather than a traditional customer success professional.

In this role, you will serve as a trusted advisor to one of UiPath's largest enterprise customers, helping define, drive, and accelerate their automation and digital transformation journey.

You will partner closely with executive stakeholders, challenge existing thinking, shape strategic direction, and lead complex transformation initiatives involving automation, AI, and enterprise-wide process innovation.

This position combines:

• Enterprise Customer Success

• Digital Transformation Consulting

• Executive Stakeholder Management

• Program Leadership

• Strategic Advisory

• Automation & AI Transformation

Key Responsibilities

Transformation Strategy Leadership

• Own the customer's automation transformation roadmap.

• Define and execute long-term automation strategies.

• Drive initiatives from planning through business value realization.

• Align automation programs with enterprise objectives and business priorities.

Strategic Advisory

• Act as a trusted advisor to senior executives.

• Challenge assumptions and provide strategic recommendations.

• Proactively identify opportunities for:

  • Automation expansion

  • Process optimization

  • AI adoption

  • Agentic AI use cases

• Influence decision-making at the executive level.

Enterprise Program Management

• Lead large-scale cross-functional transformation programs.

• Coordinate multiple workstreams across business and IT functions.

• Navigate complex governance structures and enterprise operating models.

• Ensure successful delivery of strategic initiatives.

Executive Relationship Management

• Build and maintain relationships with C-suite and executive stakeholders.

• Become the primary partner for automation and digital transformation discussions.

• Facilitate executive workshops, steering committees, and strategic reviews.

Value Realization & Business Impact

• Define measurable success criteria and transformation KPIs.

• Track and communicate business outcomes generated through automation.

• Demonstrate ROI and strategic value delivered to the customer.

• Identify opportunities to expand business impact and adoption.

Thought Leadership

• Stay informed on industry trends and emerging technologies.

• Advise customers on:

  • Intelligent Automation

  • Artificial Intelligence

  • Agentic AI

  • Enterprise Transformation

  • Digital Operating Models

• Position UiPath as a strategic transformation partner.

Candidate Profile

Experience

• 8+ years of experience leading large-scale transformation programs.

• Experience managing enterprise-wide IT, digital, or AI transformation initiatives.

• Strong background in consulting, enterprise technology, or digital transformation environments.

Transformation Expertise

Experience in areas such as:

• Digital Transformation

• IT Transformation

• Business Process Transformation

• Automation Programs

• Artificial Intelligence Initiatives

• Enterprise Change Management

Executive Stakeholder Management

• Proven ability to engage and influence senior executives.

• Experience presenting strategic recommendations to C-suite audiences.

• Strong executive presence and leadership skills.

Enterprise Program Leadership

• Experience coordinating large, complex, cross-functional programs.

• Ability to manage multiple stakeholders with competing priorities.

• Strong governance, planning, and execution capabilities.

Consulting & Advisory Skills

• Ability to challenge customers constructively.

• Strong strategic thinking and problem-solving skills.

• Comfortable defending recommendations and influencing decision-making.

• Experience navigating organizational politics and complex enterprise environments.

Public Sector Interest

• Strong interest in public sector transformation and modernization initiatives.

• Understanding of large-scale organizational change within regulated environments is beneficial.

Preferred Qualifications

Automation & AI Experience

• Familiarity with:

  • Robotic Process Automation (RPA)

  • Intelligent Automation

  • AI Platforms

  • Enterprise Automation Solutions

• Knowledge of automation ecosystems and transformation methodologies.

SaaS & Software Industry Experience

• Experience working for:

  • Enterprise SaaS companies

  • Software vendors

  • Technology consulting organizations

• Understanding of enterprise software adoption and customer lifecycle management.

Language Requirements

• Fluent French

• Fluent English

Professional proficiency in both languages is preferred.

Ideal Candidate Profile

The successful candidate will demonstrate:

Transformation Leadership

• Digital Transformation

• Enterprise Change Management

• Strategic Program Leadership

• Business Transformation

• Organizational Change

Customer Success & Advisory

• Executive Stakeholder Management

• Trusted Advisor Relationships

• Customer Value Realization

• Strategic Account Leadership

• Customer Advocacy

Technology Expertise

• Automation

• RPA

• Artificial Intelligence

• Enterprise Software

• Digital Platforms

Personal Strengths

• Executive Presence

• Leadership

• Strategic Thinking

• Influence

• Communication

• Problem Solving

• Autonomy

• Results Orientation

Key Skills for an English CV

• Enterprise Customer Success

• Digital Transformation

• Strategic Account Management

• Executive Stakeholder Management

• Program Management

• IT Transformation

• AI Transformation

• Automation Strategy

• Robotic Process Automation (RPA)

• Artificial Intelligence (AI)

• Value Realization

• Change Management

• Business Transformation

• Enterprise Software

• SaaS

• C-Level Engagement

• Cross-Functional Leadership

• Strategic Consulting

• Governance Management

• Business Process Optimization

• Customer Advocacy

• Executive Communication