Customer Success Manager

Company Overview

At Algolia, we are proud to be a pioneer and market leader in AI-powered Search, helping more than 17,000 businesses deliver fast, predictive search and discovery experiences at internet scale. Every week, Algolia powers over 30 billion search requests—more than four times the combined volume of Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo.

Backed by $150 million in Series D funding and valued at $2.25 billion, Algolia continues to invest in its market-leading platform and serves renowned customers including Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Position: Customer Success Manager

We are looking for a passionate and customer-focused Customer Success Manager to join our growing team. You will act as a trusted advisor to customers, helping them maximize value from Algolia’s solutions, increase adoption, reduce churn, and identify growth opportunities.

You will work closely with Account Executives and Solutions Architects to ensure customers achieve their business objectives while delivering an outstanding customer experience.

Key Responsibilities

Customer Success & Retention

• Drive customer adoption and value realization after implementation.

• Build strong, long-term customer relationships.

• Conduct product training and enablement sessions.

• Provide proactive recommendations to optimize platform usage.

• Maximize adoption of Algolia features and capabilities.

• Document and communicate customer ROI.

Account Growth & Risk Management

• Identify churn risks and proactively develop mitigation plans.

• Collaborate with Account Executives and Renewal Managers to improve retention.

• Identify upselling and expansion opportunities within existing accounts.

• Analyze lost accounts and identify causes of customer churn.

Project & Technical Collaboration

• Partner with Solutions Architects to support implementation projects.

• Guide customers through technical and project requirements.

• Coordinate with internal teams to resolve customer issues efficiently.

• Track and report on key customer account metrics.

Voice of the Customer

• Gather customer feedback and share insights internally.

• Advocate for customer needs to improve products and services.

• Contribute to continuous improvement of customer experience.

Required Qualifications

• Fluency in English and Arabic (French is a strong advantage).

• 2–3 years of experience in:

  • Customer Success

  • Account Management

  • Digital Consulting

  • Project Management

  • SaaS environments

• Experience managing a portfolio of customer accounts.

• Experience supporting highly technical products.

• Strong relationship-building and stakeholder management skills.

• Excellent presentation, written, and verbal communication skills.

• Strong problem-solving and decision-making abilities.

• Ability to prioritize tasks and manage multiple projects effectively.

• Proven ability to drive customer satisfaction and successful outcomes.

Preferred Skills

• Experience influencing stakeholders at different organizational levels.

• Strong analytical and customer engagement capabilities.

• Ability to lead customer initiatives from start to completion.

• Experience working in a fast-paced technology environment.

Compensation

On-Target Earnings (OTE):
€80,000 – €111,000 per year

Compensation may vary based on location, experience, and qualifications.

Work Environment

Algolia offers a flexible workplace model, including:

• Remote work opportunities (depending on location)

• Hybrid work arrangements

• Offices in Paris, New York, London, Sydney, and Bucharest

Company Values

We are looking for candidates who embody our core values:

• GRIT – Perseverance and problem-solving mindset

• TRUST – Ownership and accountability

• CANDOR – Honest and constructive communication

• CARE – Genuine concern for customers and colleagues

• HUMILITY – Continuous learning and openness to feedback

Equal Opportunity Employer

Algolia is committed to building an inclusive workplace and welcomes applicants from all backgrounds, regardless of race, age, religion, gender identity, sexual orientation, disability status, veteran status, or socioeconomic background.