Customer Success Team Leader – Enterprise Accounts (France)

About AB Tasty

AB Tasty is a global leader in AI-powered experience optimization solutions, helping brands create exceptional digital experiences that drive growth and customer satisfaction. Since 2009, AB Tasty has partnered with more than 1,000 customers, including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH.

With over 300 employees across 8 countries and 3 continents, AB Tasty is committed to building the future of the internet through innovation, collaboration, and customer success.

Our Core Values

• Client Satisfaction

• Impact

• Going Above and Beyond

• One Team, One Dream

Position: Customer Success Team Leader – France (Enterprise Accounts)

Location: Paris, France
Contract: Permanent, Full-Time
Remote Policy: Up to 2 days remote work per week

Reporting to the Head of Customer Success France, you will lead a team of five Customer Success Managers (CSMs) focused on Enterprise customers in one of AB Tasty's most strategic regions.

You will play a critical role in customer retention, expansion revenue, team development, and customer advocacy while also managing a small portfolio of Enterprise accounts.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of 5 Customer Success Managers.

• Set clear objectives and performance expectations.

• Conduct regular one-on-one meetings and performance reviews.

• Support professional growth and career development.

• Participate in recruiting and onboarding new team members.

Customer Success & Retention

• Own team performance metrics, including:

  • Net Revenue Retention (NRR)

  • Churn Reduction

  • Renewal Rates

  • Customer Health Scores

• Ensure customers achieve maximum value from AB Tasty's platform.

• Build strong relationships with Enterprise clients.

• Provide strategic guidance to improve customer outcomes.

Revenue Growth & Expansion

• Identify and drive upsell and expansion opportunities.

• Minimize churn and increase customer retention.

• Manage a personal portfolio of key Enterprise accounts.

Cross-Functional Collaboration

• Act as the voice of the customer internally.

• Collaborate closely with:

  • Sales

  • Product

  • Technical Teams

  • Marketing

  • Support

• Align customer feedback with business priorities and product improvements.

Customer Success Strategy

• Help shape Customer Success methodologies and playbooks.

• Implement scalable processes and best practices.

• Drive operational excellence and continuous improvement.

Required Qualifications

Experience

• Proven experience in Customer Success within a SaaS environment or related field.

• Minimum 2+ years of people management or leadership experience.

• Experience managing Enterprise-level customer relationships.

Leadership Skills

• Strong coaching and team development capabilities.

• Experience managing performance and achieving business objectives.

• Ability to inspire, motivate, and develop high-performing teams.

Customer Success Expertise

• Strong customer-centric mindset.

• Experience driving retention, renewals, and account growth.

• Ability to proactively identify risks and reduce churn.

Collaboration & Communication

• Excellent communication and stakeholder management skills.

• Ability to work effectively across regions and cultures.

• Experience collaborating with cross-functional teams.

Analytical & Strategic Thinking

• Data-driven decision-making skills.

• Strong problem-solving abilities.

• Ability to identify process improvements and implement scalable solutions.

What AB Tasty Offers

Career Growth

• Significant opportunities for professional development and career progression.

• High-impact role with visibility across the organization.

Work Environment

• International and collaborative culture.

• High level of ownership and autonomy.

• Flexible hybrid working model.

Benefits

• Health insurance (Alan)

• Meal vouchers (Swile)

• WellPass (formerly Gymlib)

• Mobility benefits

• Additional paid time off

• Remote working support allowance

Office Location

• Modern office located in the 9th arrondissement of Paris.

Recruitment Process

Step 1

Discovery Interview with the Talent Acquisition Partner.

Step 2

Interview with the Head of Customer Success France.

Step 3

Case Study Presentation with Customer Success Leadership.

Step 4

Final Interview with the VP of Global Customer Success.

Ideal Candidate Profile

The ideal candidate combines:

• Strong SaaS Customer Success experience

• Enterprise account management expertise

• Proven people leadership capabilities

• Revenue retention and expansion mindset

• Strategic customer advisory skills

• Cross-functional collaboration experience

• Data-driven decision-making abilities

This role is particularly suited to experienced Customer Success Managers looking to move into or expand their leadership responsibilities while maintaining direct engagement with strategic Enterprise customers.