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Lead – Customer Success & Delivery (Europe) | ParallelDots
ParallelDots is hiring a Lead – Customer Success & Delivery to oversee strategic enterprise accounts across Europe while leading customer success and project delivery teams. The role combines customer success leadership, project governance, and account growth by ensuring successful implementations, driving product adoption, and delivering measurable business outcomes. You will manage Customer Success Managers and Project Managers, build executive relationships with enterprise clients, conduct strategic business reviews, and collaborate closely with Product, AI, Engineering, and Support teams to ensure seamless delivery and long-term customer success. (Wellfound)
The ideal candidate has 5+ years of experience in Customer Success, Enterprise Project Delivery, or Strategic Account Management, along with experience leading customer-facing teams and managing complex SaaS implementations. Strong stakeholder management, project governance, analytical skills, and the ability to identify upsell and expansion opportunities are essential. ParallelDots offers a fully remote role, international exposure, leadership responsibilities, and the opportunity to work with Fortune 500 FMCG companies using AI-powered retail analytics solutions. (Wellfound)
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Overview
ParallelDots is an AI and computer vision SaaS platform that helps global CPG brands and retailers monitor and improve shelf performance in physical stores. In just five years, ParallelDots has grown into one of the world’s top retail AI companies, serving customers across modern trade and the most complex traditional trade markets.
Every month, the platform processes millions of shelf images across more than 50 countries and provides real-time insights on availability, product placement, promotions and pricing. With global retail losing more than 1 trillion dollars annually due to out-of-stock issues, ParallelDots replaces manual checks with automated alerts and guided actions that help reduce missed sales and improve in-store execution.
ParallelDots brings modern retail execution capabilities into a single unified platform that includes:
• Video-based capture powered by Augmented Reality
• Offline and on-device product recognition for low-connectivity environments
• Solutions designed for traditional and fragmented trade
• Promotion tracking and compliance
• POS and shelf data analysis to increase sales
• Fast AI training for new product launches
• ISO 27001 and SOC 2 Type 2 certified architecture
• A 4.6 out of 5 rating on G2 with strong feedback on rapid onboarding and dedicated project support
ParallelDots has been recognized with several industry honors including the NASSCOM Emerge 50 award for Retail AI and the SoftBank Tech4Future Innovation Award.
Built for global scale, ParallelDots delivers high accuracy, fast deployments and seamless integration with retail systems, field-force apps and inventory workflows. It helps brands and retailers reduce operational waste, improve availability, and drive measurable sales lift at every shelf.