Customer Success Manager (M/F) Wiremind Cargo

Customer Success Manager | Wiremind Cargo

Wiremind Cargo is looking for a Customer Success Manager to own post-implementation relationships with enterprise airline customers and build its Customer Success function from the ground up. Reporting to the Chief Commercial Officer, you will manage a portfolio of 4–6 strategic airline accounts, ensuring customer adoption, satisfaction, renewals, and revenue growth. The role includes leading Quarterly Business Reviews (QBRs), developing customer health metrics, improving customer success processes, coordinating smooth handoffs from implementation to ongoing support, and acting as the voice of the customer for Product and Engineering teams. Regular travel (approximately 25–30%) to customer sites and the Paris headquarters is expected. (Wiremind)

The ideal candidate has 3–6 years of experience in B2B SaaS Customer Success, Strategic Account Management, or another enterprise customer-facing role. Experience in air cargo, aviation, logistics, or travel technology is a strong advantage, along with commercial skills in renewals and upselling, excellent communication, and the ability to manage complex enterprise relationships. Business-level English is required, while additional languages are a plus. The position is based in Paris, with full remote work available from anywhere in Europe, offering the opportunity to join a profitable AI-powered SaaS company serving leading global airlines. (Wiremind)