Customer Success Manager (French Speaking)

🔐 Customer Success Manager (French Speaking) | Delinea

About Delinea

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle — across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities — including workforce, IT administrators, developers, and machines — assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. ashbyhq

The Role

The Customer Success Manager is responsible for the day-to-day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. The position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. The CSM is expected to have a strong understanding of customers' business and technical objectives and success criteria, and the ability to identify and articulate how Delinea supports the achievement of customers' strategic goals. Delinea

The French-speaking requirement indicates the role is focused on French-speaking markets — likely France, Belgium, and/or French-speaking Switzerland — serving enterprise clients in those regions.

Key Responsibilities

Core responsibilities include delivering remote services to new and existing customers including software installation and configuration, onboarding, and training, as well as working with professional services, technical support, and the regional sales team to ensure smooth onboarding of new customers. Delinea

Additional responsibilities typically include:

• Managing a portfolio of enterprise accounts through the full customer lifecycle
• Driving product adoption, satisfaction, and renewal outcomes
• Identifying upsell and expansion opportunities in collaboration with sales
• Acting as the internal advocate for the customer across Product, Support, and Engineering
• Conducting regular business reviews and success planning with key stakeholders

Ideal Candidate Profile

Preferred qualifications include hands-on experience in cybersecurity, particularly in identity and access management (IAM) or privileged access management (PAM), excellent collaboration and communication skills with a track record of building trusted partnerships across Sales, CS, and Product teams, and a demonstrated ability to prioritize in a fast-paced environment, manage multiple initiatives, and drive outcomes proactively. The Ladders

Fluency in French and English is a core requirement for this role.

Culture & Values

Delinea describes itself as passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. They invest in people who are smart, self-motivated, and collaborative, offering meaningful work, a culture of innovation, and great career progression. Delinea's core values are captured in the acronym STRONG: Spirited (bringing energy and passion), Trust (acting with integrity), Respect (listening and valuing different perspectives), and Global (embracing diverse people and ideas). The Ladders

What Delinea Offers

Delinea offers competitive salaries, a meaningful bonus program, and excellent benefits including healthcare insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea

Delinea also offers flexibility to work where you're most productive, robust career paths, and a commitment to employee and leadership development. Their work is described as meaningful because they solve hard problems every organization faces. Delinea

Equal Opportunity

Delinea is an Equal Opportunity and Affirmative Action employer, prohibiting discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Delinea