-Job description:
Customer Success Manager – Medium Accounts | Pennylane
Pennylane is seeking a Customer Success Manager to manage a portfolio of medium-sized accounting firms, ensuring they successfully adopt the platform, achieve their business goals, and maximize long-term value. Acting as a trusted advisor, you will guide customers through digital transformation, improve product adoption, drive customer satisfaction and retention, identify expansion opportunities, and proactively reduce churn through data-driven account management. (welcometothejungle.com)
The role requires at least two years of experience in B2B SaaS Customer Success, accounting/audit, or client-side project management, along with strong communication, relationship-building, and organizational skills. Familiarity with accounting concepts, CRM tools (Salesforce), customer success metrics, and a passion for technology are highly valued. Pennylane offers a flexible remote-first environment, competitive benefits, professional development opportunities, and the chance to contribute to one of France's fastest-growing FinTech companies supporting SMEs and accounting professionals. (welcometothejungle.com)
-company
-missions
-work arrangement
-Main language(s)
Pennylane is building the financial OS (Operating System) for European SMEs.
A single source of truth for financial and accounting data, used on one side by entrepreneurs to run their business (invoicing and getting paid, paying suppliers and expense management, piloting cash and profitability) and on the other side by their accountant for bookkeeping and tax filings.
Saving time to all entrepreneurs and accountants, helping them to make the right decisions and enabling 3rd parties to offer added-value personalized financial services.
We’ve launched in France and will expand to other markets in Continental Europe in 2024. Our commercial website is thus in French only but the code is obviously documented in English and our tech team speaks English. We’re product-led, growing fast, backed by strong investors and are hiring software engineers anywhere in Europe to join our experienced remote-first engineering team.