Senior Account Manager (2D + 3D Print, POSM), Paris

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

Our Senior Account Managers work alongside HH Global Account Directors, client stakeholders, suppliers and other global Colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.

You'll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.

The areas of spend under management with this Pharmaceutical client are 2D + 3D Print and Point of Sale Materials (POSM) solutions.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Paris, and you need to be able to readily access that location.

Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.

Key Responsibilities


Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results
Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
Providing technical input and advice on projects as required to achieve high quality standards
Regular MI reporting, production of account relationship plans, risk identification and management
Relationship Management with all key stakeholders
Contract review and renewal


Knowledge, Skills + Experience


Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
Experience in 2D / 3D Print and Point of Sale Materials
Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
People Management experience including performance management and team leadership
A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting
Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
Fluent French and English language


Essential Criteria


Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
Experience in 2D / 3D Print and Point of Sale Materials
Fluent French and English language
Able to go to the client site at least twice a week in Paris


We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.