Junior Account Manager (12-month secondment)

Job Description

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams - the Centre of Excellence, and Risk & Control Management.

As part of a temporary replacement, we are seeking a Junior Account Manager for a 12-month assignment. The role is responsible for the operational management and oversight of a client portfolio consisting of both public and private sector organizations. The successful candidate will ensure service quality, operational compliance, and effective coordination between internal and external stakeholders.

Responsibilities

Client Portfolio Management


Manage a portfolio of public and private sector organizations.
Oversee the operational management of payment programs and client accounts.
Organize and lead client review meetings to address operational matters, incidents, and ongoing action plans.
Build and maintain trusted relationships with client contacts and internal stakeholders.


Public Sector Program Management


Manage BTA accounts governed by interministerial agreements and public sector-specific schemes.
Oversee a large portfolio of accounts subject to specific regulatory and operational requirements.
Manage processes related to CHORUS DT and associated interfaces.
Produce and coordinate regulatory reporting and other deliverables required by public administrations.
Support the opening and ongoing management of BTA accounts for eligible public sector entities.


Operational Coordination and Stakeholder Management


Serve as the interface between clients, operations teams, support functions, risk, credit and compliance teams, and external partners.
Coordinate client implementation, migration, and program enhancement projects.
Manage complex operational issues related to billing, credits, payment references, file exchanges, and technical interfaces.
Ensure business continuity and compliance with operational service commitments.
Coordinate resolution activities involving multiple internal and external stakeholders.


External Partner Management


Manage operational relationships with service providers and technical partners.
Monitor specific requests, deliverables, and service-level commitments.
Ensure the effective delivery of services and the resolution of any operational issues.


Client Onboarding and Training


Organize kick-off meetings and onboarding sessions for new clients.
Present program operating procedures and available tools.
Train administrative contacts and key users on payment processes and program-specific requirements.
Support clients in understanding and applying operational procedures.


Risk, Compliance, and Collections


Coordinate requests from Risk, Control, and Compliance teams.
Support compliance, remediation, and control initiatives when required.
Monitor collection and recovery cases in coordination with specialist teams.
Ensure adherence to internal procedures and regulatory requirements applicable to both public and private sector clients.


Experience

QUALIFICATIONS


Experience in corporate account management, operational coordination, or program management.
Knowledge of corporate payment products, business travel solutions, and the public sector environment.
Experience working in complex environments involving multiple stakeholders.


Personal Attributes


Strong organizational skills and ability to manage priorities effectively.
Customer-focused mindset with a strong service orientation.
Excellent interpersonal and communication skills.
High level of accuracy, reliability, and attention to detail.
Self-motivated, proactive, and capable of working independently.
Ability to collaborate with a wide range of internal and external stakeholders.
Strong team player with the ability to thrive in a collaborative environment.
Comfortable facilitating and leading meetings.


Skills


Proficiency in Microsoft Office and standard business applications.
Native or fluent French speaker with excellent verbal and written communication skills; professional proficiency in English is required.
Experience managing operational data, file-based processes, and complex administrative procedures is highly desirable.


Non-considerations For Sponsorship

Employment eligibility to work with American Express in France is required as the company will not pursue visa sponsorship for these positions.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.