Account Manager (Work From Home)

Persona is where the world's best companies and the world's best talent meet.




We place exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. One person, one dedicated client, built to last.




The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are accepted. If you make it, you join a network of people who have cleared a standard most companies couldn't recruit for on their own, and you get the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.




Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but the systems that connect talent to opportunity are broken. We're rebuilding them, and we've grown into one of the fastest-growing companies in the global talent industry doing it.




We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, we'd like to meet you.




Role Summary

The Account Manager owns post-sale client relationships, ensuring high satisfaction, retention, and account growth. This is a relationship-driven role focused on day-to-day account stewardship rather than net-new sales: you serve as the primary point of contact, coordinate cross-functional delivery, surface upsell and cross-sell opportunities, and report on KPIs. Ideal candidates combine strong interpersonal skills with the analytical chops to monitor account health and act on trends.




Key Responsibilities

Serve as the primary day-to-day point of contact for an assigned book of business
Build and maintain long-term, trust-based client relationships across multiple stakeholders
Run regular check-ins, business reviews, and QBRs; document goals, action items, and outcomes
Coordinate internally across sales, marketing, product, and recruitment to deliver on client commitments
Track and report on account performance, KPIs, retention, and satisfaction metrics
Proactively identify and resolve client issues, escalating internally when needed
Manage contract renewals, scope changes, and amendments in coordination with legal and finance
Identify upsell and cross-sell opportunities and partner with Sales/AE on expansion deals
Conduct light market and competitor research to advise clients on industry trends and best practices
Prepare regular client status reports and internal account summaries




Required Qualifications

Bachelor's degree in Business, Marketing, Communications, or a related field
2-3 years of experience in Account Management, Customer Success, or a similar post-sale client-facing role
Strong problem-solving and conflict-resolution skills
Demonstrated ability to manage multiple accounts simultaneously without dropping detail
Familiarity with at least one CRM system (Salesforce, HubSpot, Zoho, or similar)
Excellent interpersonal and written/verbal communication skills
Fully fluent in English
Ability to commit long-term and full-time




Preferred Qualifications

Experience in B2B services, SaaS, staffing/recruiting, or BPO
Familiarity with customer success platforms (Gainsight, ChurnZero, Totango)
Track record of driving net revenue retention and expansion




Tools & Technologies

Salesforce, HubSpot, Zoho CRM, Google Workspace, Microsoft Office, Slack, Zoom, Asana or Notion, Gainsight (a plus)




Core Competencies

Relationship-builder with strong empathy
Organized and detail-oriented across many concurrent accounts
Comfortable with data, KPIs, and basic reporting
Proactive: anticipates issues before they escalate
Service mindset balanced with commercial judgment




What We Offer

Best salaries in the industry
Work from anywhere permanently
Opportunities for growth and advancement
A fast-paced and collaborative environment
A warm, people-first company culture
Get paid in your currency of choice
Full benefits




This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.