Senior Account Manager

Job Description

Your role

Client Management (New & Existing)


Target & Attract: Actively pursue new customers globally while building and maintaining relationships to drive business for DLR data centers.
Revenue Growth: Attract additional business from existing customers and protect current revenue streams.
Relationship Building: Create and nurture relationships with customers, ensuring consistent engagement and support across geographies and functions.


Sales Process Management


End-to-End Sales: Oversee the entire sales process, from lead generation to closing deals, ensuring accurate and updated sales data in Salesforce.com.
Negotiations: Handle commercial and contract negotiations within predefined guidelines, covering aspects like SLAs, pricing, and liabilities


Proactive Revenue Management


Account Development: Deepen relationships with key decision-makers to retain and expand revenues, aligned with customer business strategies.
Account Planning: Develop and execute annual account plans, conduct regular business reviews, and proactively manage the revenue base.
Sales Collaboration: Work closely with global and regional teams to achieve targets and ensure smooth execution of sales initiatives.


New Business Development


Lead Generation: Focus on generating new bookings through proactive outreach and participation in industry events. o Lead-to-Contract Management: Oversee the process from lead generation to final contract agreement, ensuring a thorough and strategic approach.


What You'll Need


Educated to Bachelors/Master's Level
2+ (Masters) or 5+ (Bachelors) years sales experience
Winning large, complex international deals as well as SME type of deals
Working with fast growing start-ups & headquartered organizations.
Experience in International IT / data center / telco / network industry.
Excellent organizational, financial, communication and time management skills
Fluent in English, both in writing and verbally.


Soft-Skills


Negotiation skills (creative in solutions, but protect company's interest)
Stakeholder Management
Collaborative personality (work with colleagues in 11 countries + HQ)
Outstanding communication skills, written, verbal and interpersonal.
Great story-telling skills; crafting the right messages for disparate audiences, providing & listening for clarity.
Ability and willingness to travel
Travels with an average of 2.5 days per week (sometimes 1-2 weeks from home)
Experience of selling globally