Account Manager

DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.




We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide-supporting developers, investors, and operators, including the world's largest hyperscalers.




We're looking for a driven and relationship-focused Account Manager to join DC Byte and play a key role in managing and growing our client base.




If you're a commercial partner to your clients, who is experienced in driving retention, growth, and long-term partnerships for an information services provider, we'd love to hear from you!




The ideal candidate is:

an experienced account manager of B2B information services, ideally within a subscription model
a strong relationship builder and communicator
familiar with HubSpot
collaborative to a fault and able to work cross-functionally in an international environment
highly organised, proactive, and accountable, with a curious, collaborative mindset with a strong focus on customer outcomes
interested in the data centre industry, and has ideally already worked in a sector like technology, telecoms, or real estate




In this job, you will:

build trusted relationships with your customers, acting as their primary point of contact throughout their journey with DC Byte
own the renewal process, ensuring contracts are renewed on time and identifying opportunities to retain and grow your portfolio
identify upsell and cross-sell opportunities, including new products, additional users, or wider adoption across client teams
lead a smooth onboarding experience by coordinating with internal teams to ensure clients are set up for success from day one
develop a strong understanding of each client's objectives and tailor your approach to help them achieve their goals
conduct regular customer check-ins, proactively monitoring account health, addressing risks early, and driving long-term engagement
support customers in maximising the value they receive from DC Byte's products and services through guidance, training, and best practice
represent the voice of the customer internally by sharing insights and collaborating with Product, Research, and Commercial teams to improve the client experience
maintain accurate customer records in HubSpot and other business systems, contributing to reliable forecasting and effective account management
consistently deliver an outstanding customer experience that drives retention, advocacy, and long-term commercial success




In return, you'll receive from us:

25 days annual leave (excluding bank holidays), increasing up to 29 days
Christmas Week closure
Enhanced workplace pension with NEST - company matched contributions up to 5%
Private health insurance with Vitality
Generous anniversary rewards, including access to career coaching, vouchers for days out, and a holiday stipend
Up to one month working remotely per year
£150 stipend towards your home working setup
Access to the Government Cycle Scheme
Free coffee, tea, fruits, and snacks in the office