Account Manager, Customer Connect

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

There is currently a vacancy for a French speaking Account Manager in Direct, Paris.

The role of an Account Manager is to proactively manage a portfolio of clients with a focus on retention, increased revenue and customer satisfaction. The role involves constant liaison and collaboration with all client frontline activities including Customer Training, Sales Specialists, our Customer Relationship Management centres, admin and local Technical support in the countries.

Roles and Responsibilities:

External Focus


Interact with customers who use Thomson Reuters products and to establish a professional relationship with them in order to retain and grow the business
Demonstrate Thomson Reuters products to customers predominantly via on-line demonstration tools
Where necessary troubleshoot specific problems, enlisting the help of internal support/product/admin groups
The recognition of cross sell and up sell opportunities and resolution of common problems
Record in the appropriate systems (Siebel, Sales Force.Com, etc.) all contact history information to facilitate an improved knowledge of the customer with the objective of building increased retention and increased sales revenue
Provide proactive support to customers using all tools and resources available
Set correct customer expectations
Elicit customer feedback to improve processes
Manage escalated problems in area of specialization


Internal Focus


Adhere to schedules and targets
Consolidate and communicate information to Line Manager
Imparting knowledge to others within the team and outside the team
Participates in developing and implementing new work processes
Self-development - including product specialization, markets knowledge, and technical skills
Participates in devising processes for team development


Qualifications:

Language:


French (mother tongue)
English (fluent)


Desirable Qualifications:


Master's degree (or eqivalent) in Economics, Finance or related field.
Professional certifications such as CAIA, CFA or equivalent financial market qualifications would be advantageous


Skills/Knowledge


Deep understanding of Financial Market and in particular of the Banking and FX space
Exceptional execution skills
Strong oral and written communication skills
Proven track record of sales excellence


Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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