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About The Role 🚀
As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
- Build strong, long-term partnerships
- Build and maintain strong relationships with strategic merchant accounts
- Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
- Define improvement plans with merchants based on data analysis
- Identify new partnership opportunities and define improvement plans with merchants
- Deliver customer excellence
- Support stakeholders in their day-to-day use of Bigblue’s services
- Monitor customer feedback and performance trends, and translate them into actionable improvements
- Contribute to product and operational improvements based on merchant insights and market trends
- Optimize internal processes and tools to improve the overall customer experience
- Grow hand-in-hand
- Contribute to our merchants’ strategic development and identify their metrics that drive growth
- Identify potential signals of dissatisfaction and implement solutions to answer them
- Suggest out-of-the-box initiatives to engage our existing merchants
- Implement cross-selling and upselling strategies to address customer needs and unlock value
You would be a great fit if this sounds like you:
- 3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry
- Native-level French and professional proficiency in English
- Strong communicator and relationship builder, comfortable managing multiple stakeholders
- Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
- Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
- Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
- Based in Paris or willing to relocate
Bonus points for 🥇
- You have an entrepreneurial spirit, have founded a startup or a company in the past
- You're passionate about digital and making life simpler with technology
- You like solving new problems and are never settling for how something "has always been done"
- Â You speak another language (Spanish, German
*It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)
-company
-missions
-work arrangement
-skills required
-Main language(s)
SEO
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Shopify Fulfillment Network 3PL partner. Bigblue is Europe's leading omnichannel e-commerce and B2B operations platform. Through its advanced technology and operations network, Bigblue enables merchants to make delivery promises that convert, offer best‑in‑class branded customer experiences that drive repeat sales, ultimately driving growth without operational strain. 🛍️ We operate nine warehouses across France, Spain, the UK, and Germany, employing over 300 people to serve more than 600 brands, including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI and Greenweez.