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E-commerce is booming â but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, weâre on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, weâve built a tech-driven logistics platform powering 600+ brands â from fast-growing DTC players to global names like MUJI, Aigle, and CabaĂŻa. With 200+ employees across Paris, Madrid, Berlin and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 10Â warehouses across Europe, weâre solving logistics challenges that others havenât dared to tackle â making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, weâre scaling rapidly â from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and weâre looking for the right partner to help us lead the way.
About The Role đ
As an Account Manager, you will be responsible for retaining and growing Bigblueâs key accounts â some of the most promising European D2C brands â and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
- Build strong, long-term partnerships
- Build and maintain strong relationships with strategic merchant accounts
- Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
- Define improvement plans with merchants based on data analysis
- Identify new partnership opportunities and define improvement plans with merchants
- Deliver customer excellence
- Support stakeholders in their day-to-day use of Bigblueâs services
- Monitor customer feedback and performance trends, and translate them into actionable improvements
- Contribute to product and operational improvements based on merchant insights and market trends
- Optimize internal processes and tools to improve the overall customer experience
- Grow hand-in-hand
- Contribute to our merchantsâ strategic development and identify their metrics that drive growth
- Proactively identify potential signals of dissatisfaction and implement solutions to answer them
- Identify and execute out-of-the-box initiatives to engage our existing merchants
- Lead cross-selling and upselling efforts to address customer needs and unlock value
You would be a great fit if this sounds like you:
- 5+ yearsâ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
- Native-level French and professional proficiency in English
- Strong communicator and relationship builder, comfortable managing multiple stakeholders
- Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
- Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
- Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
- Based in Paris or willing to relocate
Bonus points for đ„
- You have an entrepreneurial spirit
- You're passionate about digital and making life simpler with technology
- You like solving new problems and are never settling for how something "has always been done"
- You speak another language (Spanish, German, Italian)
Why join Bigblue
- đŒ High impact role: Be at the center of our growth journey and help shape the team that will power Bigblueâs future.
- đ Founders-led company with an innovative, caring culture.
- đ Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- đ International environment: Work across Paris, Madrid, London, and our European warehouse network.
- đą Brand-new offices in the heart of Parisâ 9th arrondissement (biggest tech hub).
- đ± 10⏠meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
- đ§ââïž ClassPass membership for fitness & wellness.
- đ„ïž MacBook or any setup you need â your choice of equipment to do your best work.
- đ©ș 100% health insurance coverage with Benefiz.
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Shopify Fulfillment Network 3PL partner. Bigblue is Europe's leading omnichannel e-commerce and B2B operations platform. Through its advanced technology and operations network, Bigblue enables merchants to make delivery promises that convert, offer bestâinâclass branded customer experiences that drive repeat sales, ultimately driving growth without operational strain. đïž We operate nine warehouses across France, Spain, the UK, and Germany, employing over 300 people to serve more than 600 brands, including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI and Greenweez.