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Senior Operations Specialist, Compliance

-Permanent/CDI -SaaS

-Job description:

We are looking for a Senior Operations Specialist to join our France Operations team — a role focused on exploring, launching, and scaling initiatives that shape the future of urban mobility. You’ll have a direct, visible impact on how millions of people move through cities, taking full ownership of your work and driving real change in the marketplace. You will lead efforts to increase and maintain driver compliance, ensuring full adherence to local regulations while minimizing business impact through a steady, high-quality driver supply and seamless engagement. Working closely with the France Local Operations and Bolt Central Operations teams, you’ll optimize processes by managing the KYC verification function and leveraging cross-functional collaboration with Legal, Public Policy, Marketing, and Product teams.

Main tasks and responsibilities:

Analytics and performance - you will be responsible for setting up and monitoring relevant KPIs to track the performance of compliance rates to identify bottlenecks and conversion gaps, and implement targeted solutions to address them.
Develop & Execute strategies to prevent compliance-related churn and engage drivers through expiring documents renewal.
Structure & Manage in-house and outsourced teams to mitigate all risks related to compliance gaps..
Collaborate with HQ teams such as Central Operations, Product, Legal, Data, Campaigns, and Marketing to grow the program and coordinate data sharing with authorities.

About you:

You have 4-5 years of experience in an analytical or operations position, gained from a startup, strategy consulting, or other relevant organizations.
You have a first experience leading teams.
You must be fluent in French and English, with strong written and verbal communication skills.
Excellent analytical, story-telling and problem-solving skills (Excel / Google Sheets required).
Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
Hands-on: you are not afraid to roll up your sleeves and act fast to implement initiatives.
Comfortable in a fast-paced, ambiguous environment and eager to learn.

-company

Bolt

-missions

-Sales Specialist

-work arrangement

-On site

-Main language(s)

-French, -English

SEO

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Bolt
About Bolt

Our mission.

“Founding Bolt as a 19-year-old in Estonia, we faced difficult odds from day one. We created a unique culture of small, fast-moving, and high-performance teams, serving customers better than companies with far more resources. Fast forward to today, and we’re one of the leading tech companies in Europe and Africa. And we're still only 1% done.” Markus Villig Founder and CEO

Why Bolt?

We believe in small autonomous teams that fully own their area. We’re living proof that lean, efficient teams from all over the globe can learn from each other and achieve great things. We dream big and move fast as one, solving challenging problems together. We also never forget to have fun, working across 50+ countries and along with 110+ nationalities.

Who are we looking for?

Experience is great, but what we really look for is drive, intelligence and integrity. In other words, people who work hard, learn quickly and care about those around them. Dozens of people at Bolt started off with no relevant experience, but quickly grew into leading large teams and impacting the lives of millions of people on a daily-basis.

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