Back

Operations Specialist - Reactivation & Retention

-Permanent/CDI -SaaS

-Job description:

About the role

You will be responsible for the execution of the reactivation strategy for churned drivers and will actively contribute to driver retention & engagement initiatives. This role is critical to ensuring a steady and high-quality supply of drivers. You will be collaborating closely with both the France Local Operation team and the Bolt Central Operation Team, to optimize operational processes and achieve growth targets

Main tasks and responsibilities:

Develop and execute strategies to reactivate drivers and anticipate churn: review & improvement of financial incentive schemes and communications, process definition and monitoring for drivers at risk. Build automation where possible.
Analytics and performance - you will be responsible for setting up and monitoring relevant KPIs to track the performance of reactivation initiatives to identify bottlenecks and implement targeted solutions to anticipate and/or address them..
Collecting field information to support decision making and process improvement by actively engaging with PHV drivers.
Provide support on daily operations for various initiatives aiming to foster driver engagement with the platform, including (but not restricted to) weekly performance reporting and continuous process improvement to ensure business scalability.
Partner management - you will manage outsourced vendors (human or AI-driven) to conduct reactivation outreach and pitch campaigns. You will set targets, monitor quality, optimize their performance and be accountable for the above.

About you:

You have 1-3 years of experience in an analytical or operations position in Startups, Strategy Consulting or other relevant organisations.
You must be fluent in French and English, with strong written and verbal communication skills.
Self-starter: You are comfortable operating in ambiguous, fast-changing environments that require a test-and-learn approach and building from scratch, and you demonstrate a strong bias for action.
Excellent analytical and problem-solving skills (Excel / Google Sheets required).
Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
Hands-on: you are not afraid to roll up your sleeves and act fast to implement initiatives.
Comfortable in a fast-paced, ambiguous environment and eager to learn.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

-company

Bolt

-missions

-Sales Operations

-work arrangement

-On site

-Main language(s)

-French, -English

SEO

Recrutement commercial SaaS France, Offres d'emploi sales tech, Job board spécialisé vente B2B Tech, Carrière commerciale SaaS France, Recrutement Account Executive Paris, Offres d'emploi sales tech, Annoces d'emploi Account Executive Paris, Carrière commerciale SaaS Ile-de-France, Poste commercial entreprise HR tech Paris, Niche job board France, Recrutement Account Executive SaaS, Offres d’emploi commercial SaaS, recrutement B2B Tech, Job board spécialisé ventes Tech, Recrutement Business Developer SaaS, Recrutement Sales Manager Tech, Recrutement SDR / BDR SaaS France, Fintech, AI, Cloud, SaaS, CRM, Cybersecurity, Telecommunications, IoT, site de recrutement, carrière SaaS sales, Customer Success, Presales, Solution Engineering, Business Manager

Bolt
About Bolt

Our mission.

“Founding Bolt as a 19-year-old in Estonia, we faced difficult odds from day one. We created a unique culture of small, fast-moving, and high-performance teams, serving customers better than companies with far more resources. Fast forward to today, and we’re one of the leading tech companies in Europe and Africa. And we're still only 1% done.” Markus Villig Founder and CEO

Why Bolt?

We believe in small autonomous teams that fully own their area. We’re living proof that lean, efficient teams from all over the globe can learn from each other and achieve great things. We dream big and move fast as one, solving challenging problems together. We also never forget to have fun, working across 50+ countries and along with 110+ nationalities.

Who are we looking for?

Experience is great, but what we really look for is drive, intelligence and integrity. In other words, people who work hard, learn quickly and care about those around them. Dozens of people at Bolt started off with no relevant experience, but quickly grew into leading large teams and impacting the lives of millions of people on a daily-basis.

Apply Now