Customer Success Manager

Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.

As part of our ongoing expansion in Europe, we’re seeking a Customer Succes Manager to join our team in Paris, France. 

The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams.

The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies. Additionally, the Customer Success Manager maintains accurate client documentation, develops a customer-facing knowledge base, and leads projects related to new customers, functionalities, and market changes.

• Ability to work autonomously with minimal supervision.
• Highly responsible and reliable in delivering outcomes.
• A minimum of 3 years' experience working in the energy industry
• Proven experience in client engagement and relationship building.
• Fluent in English, with excellent communication skills.
• Expertise in upselling techniques and customer retention strategies.
• Skilled in onboarding processes and delivering software demo training.
• Strong presentation skills
• Atlassian package knowledge

• French language proficiency is a plus.
• Energy-sector knowledge

• Manage customer accounts throughout the entire lifecycle, ensuring a seamless experience from onboarding to renewal.
• Take ownership of escalations and resolve issues promptly and effectively.
• Oversee customer onboarding to deliver a smooth and positive start.
• Develop and implement upsell strategies to drive growth and maximize value.
• Foster customer retention through proactive engagement and relationship building.
• Handle customer relations with respect to both functional and technical aspects, ensuring their needs are fully supported.
• Build and maintain strong, long-term customer relationships.
• Responsible for maintaining accurate client documentation and developing a comprehensive, customer-facing knowledge base
• Project management for new customers / new functionalities / market changes
• Provide functional and technical support to customers in collaboration with the development teams

• Be part of a growing international energy company
• A hybrid, flexible work setup in Paris
• An open and inclusive team culture built on trust and innovation
• Exposure to global energy markets and innovative trading solutions
• A dynamic and collaborative work environment