Customer Success Manager - Alternance / Stage

RusHour is a French company that is reinventing the way restaurants operate to maximize their online success.

Today, we help more than 3200 restaurants in Europe increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from a single tablet and printer .

We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale.

By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector.

As a Customer Success Manager, your role is to provide exceptional service to our customers by answering questions and finding solutions to problems related to our products and services.

You will have a daily impact by supporting our diverse and varied clients and partners in the restaurant industry.

As part of the support team, you will directly contribute to the growth of RusHour:

· You provide exceptional assistance and support to our partner restaurants, from the onboarding of new customers to their familiarization with our tools.

You handle incoming requests and always strive to create a positive experience for every customer.

· You participate in the documentation of our internal processes in order to streamline the onboarding process for our clients.

· You participate in the sale of products or services that could better meet customer needs.

You have excellent organizational skills , enjoy understanding your clients' data, and respect internal processes.

You know how to adapt quickly to your environment and are proactive .

You have excellent verbal and written communication skills .

· You are looking for a training opportunity and are highly motivated to exceed your goals without fear of failure.

· Bonus: You are familiar with the restaurant industry.

· Join an ambitious team in the rapidly changing FoodTech sector .

• To have a direct impact on the performance and daily lives of the restaurant owners we support.

• A market-leading SaaS software with an exciting diversity of customers and partners.

• An attractive compensation package that values ​​your impact on the business.

Keywords: leadership, professionalism, teamwork, problem-solving and communication.