Account Manager

Are you looking for a stimulating professional environment based on autonomy and trust?

Pennylane offers you the opportunity to grow within a rapidly expanding company.

Here, your expertise will directly help entrepreneurs regain control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.

Our vision

Our ambition is to become the preferred financial management software for European SMEs.

We help entrepreneurs get rid of time-consuming accounting and finance tasks, while giving them access to key financial information to help them make the best decisions for their business.

At the same time, we help accounting firms, allowing them to spend less time on redundant and repetitive tasks, and more time on advising and supporting their clients.

About Pennylane

Pennylane is one of the fastest growing FinTech companies in France, and plans to soon address the European market.

In our 5 years of existence, we have achieved the following:

💻 Positioning ourselves in the market as an innovative accounting and financial management solutions provider

💰 Raising a total of €400 million from renowned investors, including Sequoia, the leading Silicon Valley fund known for having supported Google, Facebook, Airbnb, Stripe, PayPal, and many others in their early stages

👨‍👩‍👧‍👦 Growing from 7 co-founders to a team of 1000 employees, with an average rating of 4.9/5 on Glassdoor and 94% of Glassdoor reviewers who would recommend PL to their friends!

🌍 Building an international team of employees from 25 different countries, with a highly flexible remote work culture

🤝 Gain the trust of thousands of users and get excellent feedback

🚀 Over 900,000 micro-enterprises/SMEs and over 6,000 accounting firms already use Pennylane in France!

Why is this role so important in our country?

We are experiencing very strong growth and our number of active users is skyrocketing. It is therefore essential to support our customers and help them grow by understanding and meeting their needs.

How will you contribute to the project?

The Account Manager role allows you to position yourself as a Pennylane expert and be at the heart of the customer experience. Your goal is to ensure our customer base grows and is as engaged as possible. You will contribute to Pennylane's revenue growth by proposing new products and services while also playing a key role in customer retention.

What will your daily tasks be?

You are responsible for developing the customer base:

- By identifying opportunities for new plans for clients (upsell)

- By offering our service catalog to customers (cross-selling)

You contribute to reducing churn and downgrade requests:

- You contact customers before they unsubscribe using our predictive algorithm (Health Score)

- You contact customers who ask to unsubscribe to convince them to stay

You contact customers who are asking to downgrade to convince them to stay on their current plan.

You contribute to the improvement of the product and our services:

- You relay customer feedback to our product development teams

- You interact with the various teams at Pennylane (Customer Service, Marketing, Sales) to improve the services offered by Pennylane

Desired profile

- Initial experience in complex sales in an SDR or Business Developer role, with an interest in developing account management skills.

- A strong ability to question and listen in order to detect/understand topics in depth.

- An interest in technology is a plus, especially knowledge of current Fintech products on the market.

- Experience to sell to B2B contacts, SME management, with if possible CFOs/CFOs or any financial manager.

- Any experience selling SaaS products is a plus. To thrive at Pennylane, you must:

- Speaking English (the level is assessed and appreciated depending on the department you are applying to)

- Enjoy working in a constantly changing environment

- Make collaboration a priority within your team or with other stakeholders

- Have sufficient perspective to prioritize high-impact business actions in your daily activity.

Recruitment process

- An initial meeting with a business recruiter

- A second interview with Anais, our Associate Team Leader Account Manager

- A practical case study to present with Anaïs and Sarah (Head of Account Management)

- A final exchange with François (Customer Success Director)

🎁 What we can offer you:

🏥 One of the best health insurance providers on the market (Alan Blue and Alan Mind)

🍜 Restaurant vouchers (Swile Card)

🏝 Between 6 and 12 additional days of paid time off (RTT) on top of the 5 weeks of paid vacation

🇬🇧 The opportunity to perfect your English thanks to Busuu

🧑‍💻 A dedicated budget each month for all our Pennylaners, encouraging work from home or in a coworking space

🏢 Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris

💵 A BSPCE envelope

🏃‍♀️ Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib

💻 A Mac

🎉 We practice many sports together and are keen to meet regularly around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our company seminar which takes place once a year, and which promotes great moments of cohesion for everyone.

To thrive at Pennylane, you will need to:

-Speak English (the level is assessed and appreciated depending on the department you are applying to)

-Enjoy working in a constantly changing environment

-Make collaboration a priority within your team or with other stakeholders

-Having sufficient perspective to prioritize high-impact business actions in one's daily activities.

We know that some people are less likely to apply than others if they feel they do not meet all the criteria.

If you're hesitating, we encourage you to apply anyway: who knows, it could be the start of a meaningful and lasting collaboration!