-Job description:
With over 45 years of expertise, Xelians is a French company specializing in document management services for businesses: publishing and integrating EDM software, digitization & BPO, physical archiving, electronic archiving, and document management consulting. Xelians positions itself as a partner in the digital transformation.
Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain.
TODAY, XELIANS IS:
Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values conveyed that build the Xelians culture:
Our ambition? To be the single, preferred point of contact for our clients, supporting them at every stage of the document chain.
TODAY, XELIANS IS:
- €87 million in revenue in 2024
- 11,000 customers
- 35 conservation sites in France (26 of which are SIAF approved)
- 3 data centers
- 8 BPO centers
- 3 R&D sites
Our success is based on the daily investment of our 800 employees. Our strength lies in the full range of key skills deployed and the values conveyed that build the Xelians culture:
- Sense of collective
- Transparency
- Efficiency
- Autonomy
- Environmental: waste recovery, biodiversity preservation, energy consumption monitoring, water
- Social: employee training, internal mobility, disability-friendly company...
- Societal: founding and active member of the Page association and the French Archivists Association...
- Ethics: compliance with legislation on data protection and confidentiality and the applicable regulatory framework...
Mission presentation
Looking to thrive in a dynamic technical environment?
Want to combine technical expertise with interpersonal skills? Are you
driven by a strong service orientation and a commitment to customer satisfaction?
If you answered YES to these three questions, then you're the perfect fit for us!
Your mission , should you choose to accept it, will be to join the Electronic Archiving Operations Department to develop the use of our electronic archiving solutions and ensure customer satisfaction.
Your daily tasks will include:
Want to combine technical expertise with interpersonal skills? Are you
driven by a strong service orientation and a commitment to customer satisfaction?
If you answered YES to these three questions, then you're the perfect fit for us!
Your mission , should you choose to accept it, will be to join the Electronic Archiving Operations Department to develop the use of our electronic archiving solutions and ensure customer satisfaction.
Your daily tasks will include:
- Customer loyalty and satisfaction are achieved by anticipating their needs, responding to their requests, and ensuring the prompt resolution of any inquiries.
- Supporting clients in using and mastering the functionalities of our application solutions
- Implementing structured reporting to monitor activity: developing action plans, tracking key performance indicators (KPIs), and presenting results to stakeholders
- Facilitating monitoring committees related to the services defined in client contracts
- Monitoring of actions sold to clients in coordination with internal teams (application support, project managers, IT department, sales, etc.)
- Expanding services by identifying opportunities for upselling and cross-selling
- Communicating business and functional needs to the product teams contributes to the continuous improvement of our solutions.
- Collaboration with the support and data teams to structure and optimize the monitoring and RUN activity
Profile
Your Talents That Will Make the Difference:
Your Master's degree (Bac+5) in Computer Science, Engineering, or Document Management will be essential for the successful completion of your mission, and you will be able to draw on your minimum 3 years of experience in software support and/or project management.
What defines you?
Did you recognize yourself in the descriptions of the different missions? Then take action: write to us! See you soon!
Your Master's degree (Bac+5) in Computer Science, Engineering, or Document Management will be essential for the successful completion of your mission, and you will be able to draw on your minimum 3 years of experience in software support and/or project management.
What defines you?
- Your interpersonal skills, both written and spoken.
- Your diplomacy
- Your ability to synthesize information
- Your persuasive skills
- Your adaptability
- Knowledge of software support
- Knowledge of multi-solution environments
- Experience with core business software and/or software currently under development
- Mastering customer relations and loyalty
Did you recognize yourself in the descriptions of the different missions? Then take action: write to us! See you soon!
Description of expected services
What we offer you:
- A personalized onboarding process
- An attractive referral program
- An engaging CSR policy
- A dynamic internal mobility policy
- Strong company values
- Social and cultural activities to strengthen team cohesion (Team building, seminars, after-work events, etc.)
- A significant employer contribution towards health insurance premiums
- A restaurant voucher card
-company
Xelians
-missions
-Customer Success
-work arrangement
-Hybrid
-Main language(s)
-French, -English
About Xelians
Xelians is a leading French provider of physical and digital document archiving, management, and business process outsourcing (BPO) services. Founded in 2004 and headquartered in Paris, the company specializes in managing the entire document lifecycle for various sectors, including banking, insurance, the public sector, and healthcare.