Customer Success Manager Junior F/H

BERGER-LEVRAULT: THE PUBLISHER THAT IS REVOLUTIONIZING THE WORLD OF SOFTWARE 

Berger-Levrault is an international software publisher based in France that serves local authorities and government agencies, healthcare institutions, the education sector, and industry. The Group, with offices in Europe, Morocco, and Canada, has 40,000 customers across five continents.

Berger-Levrault is the leader in Human Resources and Financial Management software solutions for the public and parapublic sectors in France and Spain, as well as the European leader in maintenance management solutions.

As a solid and enduring local player, Berger-Levrault collaborates with its customers and partners to make the world simpler and safer through secure and accessible digital technology for all.

Committed to a responsible digital transformation, Berger-Levrault's 2,200 employees work daily to meet the societal, economic and environmental challenges of their clients by creating trusted digital solutions.

https://www.berger-levrault.com/

YOUR MAIN RESPONSIBILITIES 

🤝 Customer Relationship Management: 
- Ensure daily follow-up of a client portfolio
- Ensure retention and boost annual recurring revenue by building customer loyalty (contract renewals)
- Respond to customer requests and needs (preparing quotes)
- Guarantee their satisfaction and loyalty

💼 Business Development:
- Identify upselling/cross-selling opportunities
- Participate in prospecting for new clients who have benefited from a free trial
- Contribute to achieving sales targets

🧩 Project monitoring:
- Liaising between clients and internal teams (business, marketing, technical, etc.) to propose product improvement opportunities
- Contributing to the improvement of the commercial offering 

📊 Analysis and reporting:
- Monitor account performance (KPIs, revenue, usage, etc.)
- Prepare regular reports
- Update the CRM

IS THIS OFFER RIGHT FOR YOU?

• You have already proven yourself in a successful first experience (internship, apprenticeship, or first job) in a customer-facing role.
• Are you interested in the public sector and/or the legal field? That's a real plus, but above all, a great opportunity to develop your skills.
• Customer relations are your passion: understanding, supporting, building loyalty… you love creating connections and seeing your clients succeed
• Digital tools are part of your daily life; Salesforce would be the icing on the cake.
• Your interpersonal skills come naturally: you know how to listen, reassure, and build lasting relationships of trust.
• Organization, rigor, and a sense of priorities: you manage your tasks methodically, without losing sight of the goal.
• Looking to move into a Customer Success Manager role? You have the energy, drive, and potential to achieve it 🚀

YOUR FUTURE DREAM TEAM

As part of a team of about ten people, you will work in a collaborative environment where mutual support and good humor are part of everyday life.

You work in tandem with Maximin, our business engineer, whom you support closely with clients: a true winning duo where coordination, communication and team spirit make the difference.

WANT TO BOOST YOUR CAREER AND WELL-BEING? DISCOVER OUR EMPLOYEE BENEFITS THAT WILL PUT A SMILE ON YOUR FACE! 

• Working remotely? Of course! Up to 2 days a week for a better work/life balance.
• Need a break? Our RTT days will allow you to organize yourself freely and fully enjoy your desires!
• A dynamic Works Council, top-notch health insurance, a meal voucher card  (unit value: €11, 60% of which is covered), a holiday bonus… We take care of you!
• Profit-sharing or incentive bonus? You're the one who benefits!
• Commuting to work by public transport? We'll reimburse you up to 50%!
• Looking for a change? Our internal mobility policy will give you wings! 

OUR RECRUITMENT PROCESS: A UNIQUE AND AUTHENTIC CANDIDATE EXPERIENCE 

1 - Apply via our candidate portal.

2 - If your profile raises an eyebrow, expect to receive a call for an initial phone conversation.

3 - You've piqued our interest. Expect us to offer you a second exchange, either remotely or at our offices. Because a good exchange is above all a well-prepared one, please let us know if you need any specific arrangements. We'll make sure everything runs smoothly.

4 - At the end of the interview, our Talent Acquisition Partner will take the time to share personalized feedback on your CV: your strengths, areas for improvement, and tailored tips to help you confidently progress towards your goals.
The aim? To ensure that every interaction is helpful, supportive, and constructive, and that you always leave with valuable feedback.

5 - Rest assured, we will get back to you with an answer, whether it is positive 👍 or not 👎.