Customer Success Manager- France

As a Customer Success Manager at Check Point, you will act as a trusted advisor to strategic customers throughout their post-sales journey. You will be responsible for driving customer value, adoption, and long-term retention by ensuring customers fully leverage Check Point’s industry-leading cybersecurity solutions.

In this role, you will build strong relationships with executive and technical stakeholders, understand their business and security objectives, and advocate on their behalf internally across Product, Engineering, and Support teams. You will lead account planning and customer engagement activities such as QBRs and regular cadence calls, monitor deployment and usage, and ensure contractual commitments are met.

You will also play a key role in identifying growth opportunities, supporting upsell and cross-sell initiatives, and collaborating with partners on strategic accounts — all while delivering an outstanding customer experience that strengthens loyalty and drives business outcomes.

Key Responsibilities

• Major Responsibilities

  We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

  Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

   

  • • • Accelerate the customer’s value realization of Check Point’s products & services
      • Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
      • Develop and nurture relationships with key customer decision makers (Exec and Engineering)
      • Establish and execute upon clear retention goals and process milestones
      • Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
      • Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
      • Work with implementation partners on strategic accounts and opportunities
      • Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
      • Detailed understanding of the different contracts to ensure agreement fulfillment

Qualifications

• Desired Background

  Note: Desired Background will be presented on Candidates Portal and Employees Referral Portal under "Your Knowledge & Skills" title

  • A customer-first approach
  • 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
  • Fluent English and excellent communication skills and ability to foster positive business relationships
  • Strong technical skills and orientation
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high-velocity environment
  • Willingness to travel abroad from time to time

   

   What will you get in return?

  • Exposure to exciting and award-winning technologies in the Cyber Security industry
  • Opportunity to fulfill your potential by rolling out creative ideas and projects
  • Work with and build a long-lasting relationship with a team of brilliant people

   

  We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.