LCA Customer Success Specialist - French-speaking

We are looking for a French-speaking LCA Customer Success Specialist to join our fast-growing team. You will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.

Why One Click LCA
One Click LCA is the world-leading construction and manufacturing Life Cycle Assessment platform, operated as SaaS. It integrates with all the leading design software packages and all environmental databases in the industry, and provides over 60 modules for low-carbon design and carbon transparency.

You will be working with cutting-edge tools and a team of world-class professionals and leading organisations to solve one of the world's biggest challenges - decarbonising buildings and construction. We help businesses create value by using science-based and robust metrics to quantify and improve environmental performance.

This full-time, permanent position is available on a remote basis for candidates based in the EU time zones.

What you will do:

• Deliver customer trainings and onboardings on building and infrastructure Life Cycle Assessments to make them successful in their use of our software

• Support customers in achieving compliance with local construction and infrastructure LCA standards, LEED, BREEAM, and similar frameworks

• Helping our customers via email and remote meetings with their queries related to the software, technical queries about construction LCAs, along with calculation methods and license administration

• Own the Customer Success role for our building and infrastructure clients in the region by establishing a trusting relationship with customers, ensuring high levels of customer satisfaction

• Stay up to date with the One Click LCA platform inside and out to be able to help customers

• Writing and contributing to guidance articles which are published on our Customer Help Centre page

• Identifying platform improvements and raising them to Product Management

What you need:

• Ability and motivation to become an expert in the construction sector LCA software

• Experience in technical support, product training and process documentation is an advantage

• Analytical thinking with customer-first mindset

• Fast learning skills and desire to improve constantly

• Excellent communication skills both externally and within the team

• Proficiency in English, as it is our working language, and French, due to the market you will cover. Additional languages are seen as an advantage

What we offer:

• The opportunity to contribute to a more sustainable future

• Substantial freedom – with flexible hours and remote working supported

• Technical challenges and substantial responsibility, with the opportunity to witness the direct impact of your work

• Competitive compensation and opportunities for professional development

• A dynamic, friendly, motivated, and diverse team of professionals committed to creating a positive impact on the world

Interested?

We are eagerly waiting for your application until 31 May 2026. Applications are reviewed upon receipt, so please apply promptly to be considered.