428 customer success manager jobs found

As a Customer Success Manager in the Benelux market, you will manage your own portfolio. As part of the Customer Experience team, you are responsible for customer retention and for helping our clients achieve their HR business goals through the use of our products. We act as trusted advisors, staying on top of industry trends and best practices, and are not afraid to challenge the status quo. Successful team members are hands-on, demonstrate a high level of ownership, and are passionate about delivering the best possible customer experience. You will balance a high-touch, one-on-one approach with the ability to detect patterns and help cross-functional teams (Account Management, Onboarding, Product, Support, Digital Customer Experience) identify and address common bottlenecks. While you will primarily work with Dutch customers, your portfolio will occasionally include English-speaking clients. This is an exciting opportunity at a dynamic, growth-stage scale-up where your...

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to...

As a Senior Customer Success Manager in the Benelux market, you will manage your own portfolio, which includes some of the largest customers in our region. As part of the Customer Experience team, you are responsible for customer retention and for helping our clients achieve their HR business goals through the use of our products. We act as trusted advisors, staying on top of industry trends and best practices, and are not afraid to challenge the status quo. Successful team members are hands-on, demonstrate a high level of ownership, and are passionate about delivering the best possible customer experience. You will balance a high-touch, one-on-one approach with the ability to detect patterns and help cross-functional teams (Account Management, Onboarding, Product, Support, Digital Customer Experience) identify and address common bottlenecks. While you will primarily work with Dutch customers, your portfolio will occasionally include English-speaking clients. This is an exciting...

HeyTeam, la solution incontournable pour une expérience collaborateur réussie ! Nous révolutionnons la gestion des parcours collaborateurs grâce à une plateforme innovante dédiée à l'onboarding, aux campagnes RH et à l'accompagnement des talents à chaque moment clé : mobilité interne, évolution, offboarding, et bien plus encore. Fondée par un entrepreneur à succès (ancien fondateur de Cafeyn), HeyTeam compte aujourd'hui une trentaine de passionnés, basés près des Champs-Élysées. Notre solution séduit déjà plus de 200 entreprises, dont de grands noms du CAC40 comme Decathlon, Caisse des Dépôts, SNCF, BPCE, Veolia, Kiloutou, PWC, et bien d'autres. Notre ambition ? Devenir le leader européen de l'expérience collaborateur. Pour y parvenir, nous recherchons des talents prêts...

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to...

As a Digital Customer Success Manager for International Markets, you will have the unique opportunity to build and define the digital segment from scratch, managing and retaining roughly 900 small-to-mid market customers. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR) across a diverse mix of global cultures. This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment. Your 12-Month Journey During the first 3 months: You will get to know the team, the products, and our international customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable,...

Do you enjoy supporting sales teams and building strong, long‐term relationships with customers? Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact? Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation? Practical Information Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Who You'll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case...

Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do - managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed. The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers - leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer. , In order to thrive and succeed in this role, we expect you to have: Experience & Background 2-3 years of experience in...

Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do - managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed. The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers - leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer. , In order to thrive and succeed in this role, we expect you to have: Experience & Background 2-3 years of experience in...

Ici, vos idées comptent, vos talents grandissent, et l'aventure se vit en collectif ! Rejoindre MyUnisoft, c'est choisir une aventure humaine et professionnelle unique. Ici, la collaboration et l'esprit d'équipe ne sont pas que des mots : entraide, confiance et accessibilité sont au cœur de notre culture. Chacun peut s'épanouir dans un environnement où l'agilité, la bonne humeur et la solidarité font partie du quotidien. Vous avez une question ? Votre collègue trouvera forcément quelques minutes pour y répondre avec plaisir ! Nous cultivons l'innovation en permanence : chaque projet est l'occasion de co-construire et de donner du sens à notre travail, toujours avec la volonté de se réinventer et de construire le futur. Chez MyUnisoft, les idées de chacun comptent, chaque talent peut évoluer, et chaque challenge devient une opportunité de grandir. Nous testons,...

Qui nous sommes? Chez Seedext, on révolutionne le futur du travail. Notre mission : en finir avec le stress de la prise de notes en réunion, les comptes rendus interminables, et les infos éparpillées. Grâce à notre assistant intelligent, chaque réunion (Zoom, Google Meet, Teams ou en présentiel) est automatiquement transcrite et résumée en un clic. Notre ambition : devenir la solution de référence pour aider les entreprises à gagner en productivité et à améliorer le bien-être de leurs équipes. Pourquoi nous rejoindre ? Chez Seedext, on ne cherche pas juste des profils, on cherche des personnalités. Des gens passionnés, débrouillards, qui aiment apprendre, créer, et sortir de leur zone de confort. Si la routine t'ennuie, tu es au bon endroit. Tu rejoindras une équipe soudée autour de valeurs...

Vos missions Au sein de la Direction Projets Stratégiques et de l'Expérience Client, vous occupez un rôle clé dans la stratégie client de SVP : la phase d'onboarding et le développement de l'usage. A ce titre, vos principales missions sont les suivantes : Accompagnement et formation Animation des sessions d'onboarding : Organiser avec les équipes commerciales les sessions d'onboarding et mener des formations personnalisées (en visio ou en présentiel) pour présenter l'écosystème SVP Configuration & accès : S'assurer que l'ensemble des utilisateurs d'un compte client ont accès à leurs espaces et que les paramètres correspondent aux besoins réels. Parcours sur-mesure : Adapter la démonstration selon le segment de marché et le profil du client pour proposer un usage adapté aux besoins des clients : L'appel aux experts La base documentaire...

À propos de nous Beetween Group est un éditeur de logiciel de recrutement (ATS) en pleine croissance, classé parmi les 250 premiers éditeurs de logiciels en France. Notre mission ? Digitaliser les processus de recrutement, simplifier les tâches chronophages et accompagner les professionnels RH pour qu'ils puissent se concentrer sur l'essentiel : les candidats. Après plusieurs années de croissance exponentielle, Beetween Group est passé de 10 à plus de 100 collaborateurs sur plusieurs sites grâce à plusieurs levées de fonds et à une forte croissance externe. Pour accompagner cette dynamique, renforcer son développement à l'international et continuer à faire évoluer notre logiciel, nous recrutons aujourd'hui un(e) Customer Success Manager ! Mission Directement rattaché(e) à la responsable de l'Équipe Client, vous rejoignez une équipe...

Vos missions Au sein de la Direction Projets Stratégiques et de l'Expérience Client, vous occupez un rôle clé dans la stratégie client de SVP : la phase d'onboarding et le développement de l'usage. A ce titre, vos principales missions sont les suivantes : Accompagnement et formation Animation des sessions d'onboarding : Organiser avec les équipes commerciales les sessions d'onboarding et mener des formations personnalisées (en visio ou en présentiel) pour présenter l'écosystème SVP Configuration & accès : S'assurer que l'ensemble des utilisateurs d'un compte client ont accès à leurs espaces et que les paramètres correspondent aux besoins réels. Parcours sur-mesure : Adapter la démonstration selon le segment de marché et le profil du client pour proposer un usage adapté aux besoins des clients : L'appel aux experts La base documentaire...

Ton rôle est d'accompagner nos clients à partir de la signature de leur contrat avec Kenko, et d'assurer le suivi de leur compte pendant toute la durée de leur contrat. L'objectif de ce poste est que tu prennes à terme la main sur les grands comptes clients de Kenko. Missions Lancement client en coordination avec l'équipe Sales : mettre en place les contrats pour les nouveaux clients, suivre le processus contractuel, accompagner les équipes RH dans le change management lié à la mutuelle Suivi client : piloter la relation client, effectuer des business review régulières avec les clients, suivre l'évolution budgétaire des contrats, assurer une résolution proactive des problèmes rencontrés par les clients En coordination avec l'équipe AM : gérer les renouvellements des contrats, identifier les opportunités d'upsell et de cross-sell Produit : remonter les...

Chez Loyoly, le Customer Success est au cœur de la valeur perçue par nos marchands. Notre mission : transformer un programme de fidélité en levier de rétention, d'engagement et de croissance mesurable. Nous recherchons un Customer Success Manager Senior orienté résultats, structuré et data-driven, capable d'accompagner un portefeuille de marchands Mid-Market FR et UK dans la réussite de leur programme Loyoly. Objectifs Ta North Star : assurer l'activation rapide, l'adoption durable et la rétention de ton portefeuille clients. Assurer l'activation rapide, l'adoption durable et la rétention de ton portefeuille clients. KPIs suivis : NRR : rétention et croissance du revenu de ton portefeuille Churn : capacité à anticiper et réduire les départs clients Expansion : détection et qualification d'opportunités de montée en gamme Adoption & Time to...

At Algolia, we're proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests - four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about our customers so we're looking for an all star Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future of Algolia, encourage adoption and...

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at...

Training Orchestra est le pionnier et leader des solutions SaaS pour la gestion de la formation. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de 600 clients implantés sur la plupart des continents 🌎, principalement des Organismes de Formation et des départements RH/Formation de grandes entreprises telles que Porsche, Safran, PWC, KPMG, Lloyds ou encore General Electric.. Seule EdTech 📖 européenne reconnue comme Strategic Leader dans le baromètre Fosway 9-grid et en forte croissance, Training Orchestra est en permanence à la recherche de nouveaux talents pour apporter leur expertise et évoluer dans un environnement international et innovant. 🎯Votre mission Gérer le portefeuille client de l'entreprise Analyser les besoins clients pour leur proposer des solutions adaptées Accompagner le client pour optimiser son utilisation du...