38 customer success manager jobs found

Senior Customer Success Manager - Energy & Utilities Paris, Île-de-France Region, FranceEmployees work in a hybrid modeWork 3 days a week from customer site or IFS office Full-time IFS Referral Bonus Code: SH Job Location: Hybrid Company Description IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s...

MongoDB and Customer Success MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining...

RusHour is a   French company   that is reinventing the way restaurants operate to maximize their online success. Today, we help more   than 5000 restaurants in Europe   increase their sales and operate more efficiently by providing them with a centralized place to manage all delivery and click&collect orders from   a single tablet and printer   . We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers 15-20 minutes from their point of sale. By joining RusHour, you will be at the forefront of participating in the rapid evolution of the restaurant industry and the explosion of the online ordering sector. Tasks As a Customer Success Manager, your role is to   provide exceptional service to our customers   by answering questions and finding solutions to problems related to our products and services. You will have a daily impact by supporting our diverse and varied clients and partners in...

Join our Customer Success organisation as a Digital Customer Success Manager! Play an important role in ensuring our customers achieve success through scalable, data-driven engagement. You’ll develop automated strategies to promote product adoption, foster satisfaction, and empower customers with the resources they need to thrive. Be part of a team known for its strong sense of collaboration and collective success, where every contribution is recognised and celebrated! Responsibilities - Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts. Balance automated workflows with the ability to prioritise support for key accounts. - Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews. - Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to...

Job description About Energy One Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights. As part of our ongoing expansion in Europe, we’re seeking a Customer Succes Manager to join our team in Paris, France.  About the Role The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams. The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies....

Job description 🎯 Pourquoi ce poste est clé chez Upply ? Chez  Upply , on ne se contente pas d’accompagner nos clients : on transforme leur manière de piloter le transport et la logistique. Grâce à notre plateforme digitale, ils gagnent en visibilité, performance, et confiance dans leurs opérations. En tant que  Customer Success Manager , tu es  le pilier de la fidélisation . Tu joues un rôle stratégique, à la croisée du produit, du commercial et du support. Ton objectif ? Faire de chaque client un ambassadeur, en maximisant l’usage, la satisfaction et l’impact. 💼 Tes missions (non-exhaustives, mais claires) Onboarding & Formation  : Tu accompagnes les nouveaux clients stratégiques comme on accueille un VIP. Tu les formes à notre outils, définis des objectifs et KPIs de suivi avant de pouvoir suivre leurs performances tout au long de l’année Compréhension business  : Tu connais les enjeux de chaque client aussi bien qu’eux. Tu détectes leurs...

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main  point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.  We are looking to speak to candidates who are based in Dublin for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of...

Disclaimer: Fr- La disponibilité des offres d’emploi publiées sur Sales-Talent.net n’est pas garantie. Certaines annonces peuvent être modifiées, suspendues ou pourvues sans préavis.   En- The availability of job postings published on Sales-Talent.net is not guaranteed. Some listings may be modified, suspended, or filled without prior notice. ----------------------------------------------------------------- The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialise in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realisation. They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with...

About the job At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp , we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries —from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?    As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?    As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer...

Your tasks Within the Strategic Projects and Customer Experience Department, you play a key role in SVP's customer strategy: the onboarding phase and the development of usage. In this role, your main responsibilities are as follows: Support and training Facilitating onboarding sessions: Organize onboarding sessions with the sales teams and conduct personalized training sessions (via video conference or in person) to present the SVP ecosystem. Configuration & access: Ensure that all users of a customer account have access to their spaces and that the settings correspond to the actual needs. Customized approach: Adapting the demonstration according to the market segment and customer profile to offer a use case tailored to customer needs: The call for experts The document database Please use AI for instant information retrieval. Job simulators for operational time savings. The appointment booking module with our experts....

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?  Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.  Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.  Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?  Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those...

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Strategic Customer Success Account Manager (CSAM) is a high-impact, multi-faceted position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory. The Strategic CSAM serves as a customer adoption advisor, driving a return on our customers’...

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery. Operating within complex customer/enterprise environments, the Senior Customer Project Manager ensures alignment across customer stakeholders, internal teams, and partners, translating ambiguity into structured plans, clear milestones, and aligned execution. Key Responsibilities Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget. Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths. Proactively identify all types of risks (scope, staffing, timeline, data, integrations,...

🚀 Your opportunity Luminovo is the electronics supply chain platform that helps OEMs and EMS providers quote and procure faster by bringing all data, processes, and players together in one place. The French EMS and electronics manufacturing market represents one of Europe's largest opportunities—with hundreds of contract manufacturers and OEMs struggling with outdated quoting processes and fragmented supply chain data. You'll be the face of Luminovo in France, building our presence from the ground up in a market ripe for digital transformation. This isn't about cold-calling your way through a quota.   You'll become a trusted advisor to procurement directors, sales managers, and operations leaders—showing them how Luminovo can cut their RFQ cycle time in half and eliminate margin leaks hidden in manual spreadsheet processes. You want to sell B2B SaaS with measurable ROI in a trillion-dollar industry? You want a clear progression path toward Enterprise AE?   This is your...

The Opportunity Nutanix is hiring Technical Account Manager (TAM), based in Belgrade, to support our Customer Success organization. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers. The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Experience in virtualization (private/public cloud) and data center IT infrastructure (storage, compute, networking) is highly desirable. About The Team The Technical Account Manager (TAM) role is a key part of Nutanix’s highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and...

Hungry, Humble, Honest, with Heart. The Opportunity Are you a proactive, French-speaking professional with a passion for building strong customer relationships and driving renewals? If so, you’ll thrive in our collaborative team environment in Barcelona, where you’ll have the opportunity to engage directly with customers, leverage your negotiation skills for upselling, and enjoy flexibility in a hybrid work setup while contributing to our team's growth and success in the French Speaking market. About The Team The subscription account management team at Nutanix is a dynamic and collaborative group based in Barcelona, Spain, focused on delivering exceptional customer success and renewal services. The team is driven by a strong mission to build lasting relationships with customers and drive the subscription cycle. With a culture that emphasizes teamwork, open communication, and trust-building, team members work closely with channel partners and field organizations to create...

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will...