Account Executive (Agentforce Service) – Salesforce

About Salesforce

Salesforce is the world's leading AI-powered CRM platform, helping organizations transform customer relationships through data, automation, and AI. The company is at the forefront of the "agentic AI" era with Agentforce, enabling humans and AI agents to work together to drive customer success.

Role Overview

As an Account Executive (Agentforce Service), you will focus on the French market and be responsible for driving the adoption of Service Cloud solutions.

Your mission is to:

• Grow revenue within existing Salesforce customers

• Acquire new customers and use cases

• Lead large, complex enterprise deals

• Position Service Cloud and AI-driven customer service transformation initiatives

• Work closely with core account teams to identify, structure, and close strategic opportunities

Key Responsibilities

Demand Generation

• Identify Service Cloud opportunities within existing Salesforce accounts and prospects.

• Generate new pipeline through systematic prospecting of customer service leaders.

• Leverage both new and existing relationships to drive business growth.

Customer Engagement & Account Strategy

• Define how customer service transformation contributes to an account's broader business strategy.

• Articulate the value of Service Cloud and AI-driven customer service initiatives.

• Build trusted relationships with:

  • Heads of Customer Service

  • Customer Experience leaders

  • Operations executives

  • Senior management teams

• Negotiate and close deals with VP- and C-level stakeholders.

Business Growth

• Develop and execute plans to accelerate Service Cloud growth.

• Become the go-to Service Cloud expert within the broader Salesforce sales organization.

• Enable and support peers on:

  • Product positioning

  • Prospecting strategies

  • Qualification techniques

  • Closing methodologies

Trusted Advisor Role

• Act as a strategic advisor on customer service transformation.

• Evangelize the impact of AI and automation on customer service operations.

• Represent Salesforce at:

  • Customer meetings

  • Industry conferences

  • Trade shows

  • Executive events

• Provide thought leadership on future customer service trends and opportunities.

Required Experience & Skills

Customer Service Expertise

You should have a strong background in:

• Customer Service Operations

• Service Management

• Service Applications

• Customer Engagement Platforms

One of the Following Is Required

• Proven success selling Customer Service / Customer Engagement solutions

OR

• Experience leading large-scale customer service transformation programs within multinational organizations

Enterprise Sales Experience

• Experience managing complex enterprise sales cycles.

• Ability to navigate multiple stakeholders and executive buyers.

• Strong track record of closing strategic business opportunities.

• Experience influencing VP and C-suite decision makers.

Business & Technical Skills

• Deep understanding of:

  • Customer Service organizations

  • Service operations

  • Buyer personas

  • Digital transformation initiatives

• Strong analytical and problem-solving skills.

• Ability to thrive in fast-paced, high-growth environments.

• Excellent collaboration skills within extended sales teams.

What Salesforce Is Looking For

Strong Fit

• Enterprise SaaS sales experience.

• Service Cloud, CRM, Contact Center, CX, or Customer Service technology background.

• Experience selling transformation initiatives rather than just software.

• Executive-level communication skills.

• Ability to create demand, not just manage inbound opportunities.

Ideal Candidate

Someone who can:

• Sell business transformation rather than product features.

• Speak credibly about AI in customer service.

• Build executive relationships.

• Lead complex, multi-stakeholder enterprise deals.

• Act as both salesperson and strategic advisor.

Why This Role Stands Out

Strategic Positioning

This is not a traditional AE role. Salesforce is looking for a specialist who can:

• Own Service Cloud growth

• Drive AI adoption through Agentforce

• Influence executive customer service leaders

• Create new revenue streams within existing accounts

Exposure

You will work directly with:

• Heads of Customer Service

• Customer Experience leaders

• VPs

• CxOs

• Enterprise account teams

Market Opportunity

The role sits at the intersection of:

• AI

• Customer Experience (CX)

• CRM

• Service Transformation

• Enterprise SaaS

which are currently among the fastest-growing technology segments.

Quick Assessment

This role is best suited for candidates coming from:

• Salesforce Service Cloud

• Zendesk

• Genesys

• NICE

• Sprinklr

• ServiceNow Customer Service Management

• Microsoft Dynamics Customer Service

• Contact Center / CX consulting firms

• Customer Service transformation consulting

It is less aligned with generalist SaaS AEs who lack customer service domain expertise, as Salesforce explicitly emphasizes experience in customer service operations and service transformation.