Academy - Associate Delivery Customer Success Manager

Welcome to SoftwareOne Academy, our global program dedicated to developing the next generation of professionals. A mix of work and learning!



Are you looking for an Apprenticeship opportunity? We are hiring 2 Customer Success Managers for our Apprenticeship Program in Paris.



In this role, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.



Key Responsibilities:

Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process
Serve as key resource for volume license offerings
Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing
Develop and maintain consultative relationships with existing customers
Grow and maintain existing customer and partner relationships
Establish and expand relationships with key executives and decision makers



Company description



SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.