Account Management Lead, Uber Eats - Lyon

About the Role

As the Account Management Lead for the Rhône-Alpes Hub, you will be the driving force behind our success in one of France’s most dynamic regions. Reporting to the East Territory Lead, you will lead, coach, and inspire a team of Account Managers (AM) dedicated to growing our partnerships with the best restaurants in the area.

Your mission is to bridge the gap between high-level strategy and local execution. You will ensure your team prioritizes the right levers to drive business performance, maintains healthy marketplace metrics, and delivers an exceptional experience to our restaurant partners. This role is a unique blend of people leadership, strategic planning, and hands-on operational excellence.

---- What You Will Do ----

1. Lead & coach our local team: Manage a team of Account Managers. You will be responsible for their professional development, performance tracking, and daily guidance to ensure they hit their objectives.
2. Strategic oversight: Own the business performance of the Rhône-Alpes Hub. Define local priorities, set clear roadmaps, and ensure your team is focused on the high-impact actions that fuel Uber Eats' growth.
3. High-stakes negotiations: Support your AMs in complex negotiations with top-tier restaurant partners and local icons.
4. Data analysis: Uber wouldn't be Uber without all of our data! You will autonomously create analyses and dashboards and help your team "crunch the numbers" to identify gaps and opportunities.
5. Stakeholder management: Act as the local ambassador for the Rhône-Alpes hub. Work closely with the central teams in Paris to align local initiatives with the national strategy.

---- Basic Qualifications ----

1. At least 5 years of professional experience in account management, consulting, strategy work in a large business or fast=growing startup
2. Proven experience in team management or project leadership. You know how to motivate a team, provide constructive feedback, and drive collective results.
3. Strong data-driven mindset. You are comfortable using data to build dashboards, track performance, and translate complex insights into simple, actionable team priorities.
4. Exceptional interpersonal skills in French (native/fluent) and English. You can influence both internal stakeholders and external partners.
5. A "go get it" attitude. You thrive in ambiguous environments and can pivot quickly when priorities shift.