26 customer success manager account manager jobs found

Customer Success Manager – Medium Accounts | Pennylane Pennylane is seeking a Customer Success Manager to manage a portfolio of medium-sized accounting firms, ensuring they successfully adopt the platform, achieve their business goals, and maximize long-term value. Acting as a trusted advisor, you will guide customers through digital transformation, improve product adoption, drive customer satisfaction and retention, identify expansion opportunities, and proactively reduce churn through data-driven account management. ( welcometothejungle.com ) The role requires at least two years of experience in B2B SaaS Customer Success, accounting/audit, or client-side project management, along with strong communication, relationship-building, and organizational skills. Familiarity with accounting concepts, CRM tools (Salesforce), customer success metrics, and a passion for technology are highly valued. Pennylane offers a flexible remote-first environment, competitive benefits,...

We are seeking an experienced Customer Value Manager enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain. Candidates are working as Solution Architect OR Solutions Consultant OR Implementation Consultants Or Customer Advisor Or Procurement Manager OR Procurement Advisor OR Procurement COE to join our Customer Value Management (CVM) team who will bring together solution expertise with customer success and value delivery. The role is ideal for seasoned Solution experts in Procurement (S2P/P2P) who want to leverage their design, consulting, and advisory experience to drive measurable business outcomes for customers post-implementation. As a CVM, you will use your deep expertise in Source-to-Pay, Procure-to-Pay and Procurement Transformation to design value roadmaps, optimize procurement platforms, and ensure customers maximize ROI. You will act as a strategic advisor to clients-providing thought...

📖About Qovery Back in 2019, our founders saw a gap: cloud infrastructure was supposed to simplify software delivery, yet teams were still spending too much time operating it. Kubernetes was becoming the standard, but running it well remained hard. They built Qovery to change that. Today, Qovery is a Kubernetes management platform built for the AI era. We help teams run production workloads across clusters and clouds without building and maintaining everything themselves. Our users focus on shipping products; Qovery handles the complexity of Kubernetes operations. We are a remote-first team, working with engineers and platform teams across the world, solving concrete production problems at scale. Qovery is backed by Crane VC, Speedinvest, and IRIS, alongside founders and co-founders from Datadog and Docker. We benefit from deep operational experience in building and scaling developer infrastructure companies. We move fast and set a high bar. The infrastructure ecosystem...

About Remote Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position As a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted...

About Remote Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position As a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted...

Job title: Customer Success Manager Department: Customer Success Location: London/Europe - Extensive travel required About Xyz Reality ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom - a smart, site-safe headset/hardhat - but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets. XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects. THE ROLE ────────────────────────────── Customer Success Managers are the face of XYZ Reality for our clients. They make people feel the product. This role is for someone who has spent years in construction delivery - in...

The Mission Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production. As our Sr. Customer Success Manager, France, you will be the strategic partner for our most important clients in the region. You'll ensure they achieve significant business outcomes and realize the full potential of our platform, driving retention, expansion, and shaping our product's evolution. Responsibilities Forge deep, trusted relationships with senior client leaders, positioning Backlight as an indispensable driver of their business goals. Become the go-to expert on Backlight's solutions, guiding clients to optimal usage and uncovering new opportunities. Own the renewal and expansion strategy for your portfolio, identifying and closing opportunities to drive new revenue. Monitor client health and usage, translating data into actionable insights...

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic QuadrantTM for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at...

Summary The Customer Success team within Guidewire is a team focused on helping our customers maximize the value of their Guidewire investment. Job Description Customer Success Senior Manager The Customer Success Manager is accountable for continuity and successful execution of all stages of the customer journey. We expect that our customers will see their Success Manager as a trusted advisor and true partner - encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of satisfied customers that make daily use of the platform, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization. Responsibilities Ensure Guidewire customers continuously achieve the maximum value from their Guidewire investment Consistently engage with customers fostering knowledge of the...

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic QuadrantTM for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team. If you're driven by innovation and ready to make an impact at...

About This RoleHi I'm Loren the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep consultative partnerships within the Enterprise space.Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We're thrilled to be hiring our next CSM in EMEA as we continue to grow the team.In this role you'll partner with Ashby's largest and most complex customers focusing on driving product adoption customer health and long-term value. You'll help shape how we support a diverse set of enterprise customers from high-growth teams to public companies.Ashby is powerful and highly configurable requiring depth of understanding. You'll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.Role RequirementsYou have a strong track record of customer success experience in B2B SaaS at least five years...

Customer Success Manager | Wiremind Cargo Wiremind Cargo is looking for a Customer Success Manager to own post-implementation relationships with enterprise airline customers and build its Customer Success function from the ground up. Reporting to the Chief Commercial Officer, you will manage a portfolio of 4–6 strategic airline accounts , ensuring customer adoption, satisfaction, renewals, and revenue growth. The role includes leading Quarterly Business Reviews (QBRs), developing customer health metrics, improving customer success processes, coordinating smooth handoffs from implementation to ongoing support, and acting as the voice of the customer for Product and Engineering teams. Regular travel (approximately 25–30% ) to customer sites and the Paris headquarters is expected. ( Wiremind ) The ideal candidate has 3–6 years of experience in B2B SaaS Customer Success, Strategic Account Management, or another enterprise customer-facing role. Experience...

The International Strategic Customer Success Manager at Swan is responsible for managing a portfolio of strategic partners and ensuring their long-term operational success with the company's embedded banking platform. Acting as the primary point of contact, the role focuses on onboarding, driving product adoption, optimizing partner operations, resolving complex issues, and fostering trusted relationships that maximize customer satisfaction and business growth. This position requires a proactive, customer-focused professional with strong project management, problem-solving, and stakeholder management skills. Working closely with Key Account Managers and cross-functional teams—including Product, Compliance, Support, and Integration—the Strategic Customer Success Manager helps improve partner processes, delivers training, monitors performance, and contributes to a seamless customer experience in a fast-growing fintech environment.

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.  Our team in   France   consists of   50   people (including 13 Technical Account Managers based either in France or Poland) and is an integral part of our company’s global presence. We combine local expertise with our broader company vision.  As a   Technical Account Manager , you are a key element in excellent delivery of the campaigns. Our teams will count on your technical and analytical skills to make campaigns roll out well and maximise the results. You will work closely with the other teams: Account Managers, Sales Managers and Directors. You will report directly to the Technical Team lead.  You will:  Conduct the technical...